Technical Support Engineer
2 weeks ago
**Technical Support Engineer
£35k-£42k per annum
Basildon, Essex**
**Monday - Thursday, 8:30am-5pm (1 hour lunch)
Friday's, 8:30am-4pm (1/2 hour lunch)**
My client, a successful business based in Basildon is seeking a Technical Support Engineer to join their team. This is a desk-based role to support internal and external customers.
- Provide technical and spare parts support to internal and external customers of the business.
- Assist engineers and customers on asset sites troubleshooting.
- Provide support to the internal and external sales teams, providing a link between the external sales team and clients.
- Provide support to the Spares and Service departments.
- Assist with and provide internal and external training as required
- Develop training aids and reference guides.
- Work within the Technical Support team providing advanced technical advice and support to customers.
- To assess the status of engineers' reports to identify and decide whether the customer needs to be charged for service work or whether the work is covered by warranty.
- Attend working client sites with engineers to continually gain and improve knowledge of core models
- Technical/ hydraulic/ electronic/ mechanical background desirable
- Knowledge of British Standard and IGEUP desirable
- Excellent communication skills and telephone manner essential
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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