Technical Support Consultant

3 weeks ago


Huntingdon, United Kingdom The One Group Full time

Location
Huntingdon

Discipline:
Technical & Engineering Recruitment

Job type:
Permanent

**Salary**:
££28000.00 - £32000.00 per annum

Contact name:
Jen Richardson

Job ref:
BBBH42933_1643226347

Published:
about 3 hours ago

Over 40 years after opening their doors, this Huntingdon based company are seasoned experts in high-end audio systems and their specialist products are used in not only homes, but planes, trains and automobiles

With their brand in global supply, they have a technical support team who provide first-line support to their dealers and distributors, as well as third party brands. Their work includes anything and everything from specifying, engineering, configuring, calibrating, commissioning and troubleshooting networked and stand-alone audio and video systems.

**As part of this team, your daily tasks will include**:

- Answering queries and resolving technical issues for customers and inside the Company, primarily via remote support and on-site
- Providing pre-sales technical and configuration information, final system commissioning and troubleshooting support
- Calibrating and commissioning networked and stand-alone audio and video system installations in the field
- Supporting in-field product demonstrations to trade and end-users
- Supporting sales staff on visits to dealers and distributors
- Administering and coordinating all RMAs, spare parts and product replacements

**About You**:

- A relevant technical qualification and experience, ideally in networking or audio/video or software or system engineering
- A genuine interest and understanding of technology and audio/video products
- Plenty of understanding in the various technologies relevant to AV and IP networks
- Patient, methodical and thorough
- First-class interpersonal skills, including public speaking
**This would also be really useful**:

- Experience in a similar role
- Practical field-based experience of installing AV or networked product systems
- Understanding of network audio (Dante/AES67) and experience of deploying AV-over-IP

The company are offering a good salary and some generous benefits. We'd love to have a chat with you about what they can offer, so if this is of interest to you and you're thinking _"I can do that"_ then please apply



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