Technical Support Consultant
3 days ago
**Technical Support Consultant**
**£Negotiable plus good benefits**
Our high technology Huntingdonshire based client are looking for a Technical Support Consultant to provide technical support and consultation to the Company's dealers and distributors around the world and for 3rd party distributed brands.
Specifying, engineering, configuring, calibrating, commissioning and troubleshooting networked and stand-alone systems for trade customers.
Technical Support Consultant Duties/responsibilities
- Answering queries and resolving technical issues for trade customers and inside the Company, primarily via remote support and on-site in the field as required
- Providing pre-sales technical and configuration information, final system commissioning and troubleshooting support across all products and brands
- Calibrating and commissioning networked and stand-alone system installations in the field where required
- Supporting in-field product demonstrations to trade and end-user customers where required
- Supporting sales staff on visits to dealers and distributors where required
- Administering and coordinating all RMAs, ST's, spare parts and product replacements for trade customers
Technical Support Consultant Skills, Qualifications
- A relevant technical educational or recognized training qualification and previous relevant work experience is desirable
- Similar technical role within a fast-paced, customer focused commercial business
- Practical field-based experience of installing AV or networked product systems is desirable
- A demonstrable interest in and understanding of technology
- A breadth of understanding in the various technologies
- Patient, methodical and thorough
- A calm demeanor and first-class interpersonal skills
- A confident public speaker
Full training is provided
Technical support Consultant based in Huntingdon
For more details please contact Lisa Parsons
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