Coordinator Assistant
6 months ago
**About The Role**: Ever thought you could do more with your communication, organisation and administration skills? Join the team supporting our telephone triage and Out Of Hours services Uxbridge, and you’ll get a **flexible choice of hours,** plus the chance to develop your career.
As the largest independent provider of NHS services, Practice Plus Group is delivering a new model of Integrated Urgent Care that reduces pressures on services and staff. By bringing together NHS 111 call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. It’s better for everyone.
As a Bank Coordinator Assistant, you’ll support our coordinators and call centre supervisors in managing all shifts appropriately and delivering a full range of services. This will involve building relationships across our multidisciplinary team and assisting with the administration process for patients - including calling patients to arrange appointment times at their nearest primary care centre.
This is a Bank role that enables you to choose to accept the shifts you want. **Available shifts will be during weekend days and nights.**
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**What you'll be doing**: 1. To answer all telephone calls promptly and efficiently in a professional manner
2. To deal with patients with empathy, care and consideration.
3. To assist in making comfort calls where necessary
4. To help maintain a manual system in the eventuality of system failure.
5. To assist the clinical Navigator & co-ordinator ‘in times of peak demand’ as an NQR spotter.
6. To support the clinical navigator & co-ordinator in achieving performance levels.
7. To comply with central and local operating procedures
8. To be conversant and fully comply with the requirements of the Data Protection Act.
9. Attend quarterly staff meetings and training sessions
10. To keep abreast of changes in services and products
11. Identify potential opportunities and make recommendations as necessary.
12. To deal with general administrative duties including faxing etc
13. To assist with covering sessions where necessary.
14. To participate in duties as designated by the on call supervisor/manager/co-ordinator during peak times.
15. To monitor the active case queue to ensure all calls have the correct information and are visible to the correct region.
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