Guidewire Application Support Specialist

3 months ago

London, United Kingdom Tokio Marine HCC Full time

Job Title: Guidewire Application Support Specialist

Reporting to: Core Insurance Systems Lead

Position Type: Permanent, Mon-Fri, 9-5

Hybrid Working: 3 days a week onsite

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose:
As a CIS Guidewire Application Support Specialist you will report into the CIS Application Lead and add value in much more than BAU support activities. You will be in the centre of a transformation journey which is looking to reengineer the relationship with business customers, improve the value provided by vendors and become deeply integrated with other teams in Component Services and the wider IT Product and Platforms teams.

Key Responsibilities:

- Communicate regularly with business analyst to interpret, clarify, and plan for the implementation of user stories.
- Propose integration solutions and estimate integration effort required for user story requirements.
- Develop integration solutions including Batch Processes, Message Queues and Event Messaging.
- Develop integration solutions with 3rd party vendors.
- Establish and execute traceable unit and integration tests (automated as to be agreed).
- Execute the development and ensure successful completion of assigned user stories for each sprint.
- Onsite-offshore coordination for resolving production incidents.
- Technical support for all Guidewire suite Application in production.
- Engage with multiple technical teams to ensure appropriate resolution of incidents, recording of resolutions and identification of bugs and defects.
- Deployment support.
- Handle the activity, synch Metadata flows from ImageRight systems through messaging.
- MQ messaging.

Skills and Experience Specification:
Essential:

- ClaimCenter certified integration and developer. Experience with Guidewire ClaimCenter, BillingCenter and PolicyCentre.and at least one full product implementation. GL, PL, CA and WC experience strongly preferred.
- Expertise in Guidewire APIs, GX Model and Product Models.
- Experience in GuideWire PolicyCenter/ClaimCenter and BillingCenter and Java/J2ee programming and development.
- Guidewire Configuration and Integration (Hybrid) using Studio, GScripts/GOUS and Integration experience.
- Good experience in J2EEDesign Patterns Factory Pattern, Singleton, Session Facade, Service Locator, DAO.
- Knowledge of Guidewire integration concept: Batch Processing, Message Queues and Event Processing.
- Advanced skills associated with software design, modification, implementation, and deployment, including object-oriented programming concepts.

Desirable:

- Demonstrable experience working in insurance, preferably specialty (non-retail) insurance and exposure to Lloyds of London markets.

What We Offer

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit

for more information about our companies.

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