Customer Service Apprenticeship
3 days ago
**A Brief Overview of the role**
**Vacancy description**
- Have a good understanding of Microsoft Office Suite including, word, excel and outlook.
- Generates and processes new lead enquiries as necessary via telephone and face to face.
- Answers telephone calls and follows up customer enquiries.
- Updates all contact information for client via Word Processing and creating files
- Arranges appointments with clients and the team
- Taking Messages and providing updates to clients and agents
- Dealing with general clerical work.
- Have a good standard of English, spelling and grammar
- A good standard of general education is required
**Personal qualities**
- Fun and energetic
- Creative
- Ability to prioritise workload
- Ability to adapt and respond to changing priorities
- Integrity and trust
- Professionalism
- Ability to problem solve
- Initiative, Discretion, Team Work
**Desired Skills**
- Proficient in Microsoft Office
- Preferred Customer Service Experience
**Desired Qualifications**
- GCSE English and maths grades A-C/9-4 or equivalent
**Future prospects**
**Job Types**: Full-time, Apprenticeship
**Salary**: £4.30 per hour
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Reference ID: TR - DS
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