Customer Service Manager

2 weeks ago


South Woodham Ferrers, United Kingdom Sainsbury's Supermarkets Ltd Full time
Job Description

Sainsbury's Supermarkets Ltd.

We are seeking a talented Customer Service Manager to join our team in South Woodham Ferrers Store. As a key member of our retail operations, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead a team of store employees to ensure seamless day-to-day operations
  • Foster a positive work environment that promotes teamwork and employee engagement
  • Work closely with the Lead Customer Experience Manager to achieve sales targets and business objectives
  • Analyze sales data and customer feedback to inform business decisions

Requirements:

  • Degree in Business Administration or related field
  • Minimum 3 years of experience in retail management
  • Excellent communication and leadership skills
  • Able to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and problem-solving skills

Salary: £32,000 - £42,000 per annum, depending on experience

Benefits:

  • Discount card offering 10% off on shopping at Sainsbury's, Argos, Tu, and Habitat
  • Free food and hot drinks provided for Colleagues
  • Generous holiday entitlement and pension scheme
  • Access to wellbeing support and colleague networks
  • Cycle to Work scheme and special offers on gym memberships and more


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