Er Case Specialist

2 weeks ago

Birmingham, United Kingdom BT Full time

ER Case Specialist

**Job Req ID**:28706**Posting Date**:23 Jan 2024**Function**:HR**Location**:Snowhill, Birmingham, United Kingdom**Salary**:Competitive + Excellent Benefits**Location**
Birmingham - hybrid working 3 days in the office, 2 wherever.

**Why this job matters**
This role is crucial to our organisation as you will influence the employee experience by guiding people managers through complex and specialised policies, ensuring an engaged and retained workforce while minimising legal risks.
- Operating with operational excellence, you will consistently deliver exceptional employee experiences, improve HR policies, manage workloads effectively, and adapt to the dynamic needs of the business.
- Serving as a trusted advisor, you will build strong relationships, coach people managers, and willingness to challenge stakeholders.
- As a strategic partner, you will comprehend unique client needs, utilise business insight to propose interventions, and contribute to overall organisational effectiveness.
- Your role as a solution seeker involves proactively identifying and creatively solving business problems, innovating HR practices, and integrating best practices into BT.

**What you’ll be doing**
1. You'll be accountable for managing a designated CFU/CU client relationship and providing HR support for the more complex and high-risk people policies within our framework.
Formal Resolutions including terminations (attendance, performance and gross/ethical misconduct)
- Medical Retirement
- Conflict Resolution (grievance, equality & diversity and mediation)
- Reorganisation & Redundancy
- Settlement
- ACAS Early Conciliation
- BT Speak Up
- Paid Leaver and Exits

3. You'll manage multi-stakeholder relationships and leverage a combination of anecdotal and data-based insights to identify trends, define creative solutions to business problems, and simplify processes.
4. You'll interface with CFUs, CUs, the ER CoE, Reward CoE, LLT CoE, HS&W CoE, and BT Legal.
5. You'll leverage your influence to cultivate strong, reciprocal relationships with your clients, energizing them and inspiring them to achieve our ambitions.
6. You'll play a key role and contribute to ER implications in any complex case or local programs, ensuring impact assessments on employee experience and ET risk.
7. You'll maintain your knowledge and expertise to guide people managers in a changing environment, ensuring that you stay up-to-date with employment law and ET case findings by maintaining strong relationships with BT Legal.

**Skills and experience**
- Essential experience in Employee Relations or case management, preferably within a unionised environment.
- Strong knowledge of employment law.
- Demonstrated experience in supporting grievance cases, with a particular focus on diversity, equity, and inclusion investigations.
- Excellent communication skills across all organisational levels, from colleagues to Managing Directors.
- A skilled problem solver with the ability to swiftly comprehend and assess complex scenarios, offering management viable options while communicating associated risks.
- Proficient in stakeholder management, capable of understanding the diverse needs of multiple stakeholders and collaboratively working with them to support their business goals while aligning with our strategic direction.
- Comfortable working with data, adept at collecting and presenting key datasets to share insights within the business using Excel and PowerPoint.

**Benefits**
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people - whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop

**About us**
- BT is part of BT Group, along with EE, Openreach, and Plusnet.- Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.- We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our

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