Client Care Advisor
7 months ago
**Bournemouth Vets4Pets**
**Client Care Advisor**
We are recruiting for a Client Care Advisor within our team at our Bournemouth practice.
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
**This is a Part Time role working 30 Hours per week including 1 in 4 Saturdays.**
**The role will involve but is not limited to**:
- Being responsible for booking in appointments
- Managing payments
- Recalls
- Care plans
- Insurance
- ID chips
- Cashing up/banking
- The general coordination of the daily running of the reception
**The attributes required**:
- Good IT skills & a willingness to learn, full training will be given.
- You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
- You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
- You are calm, attentive and always focus on the clients’ needs.
- You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
- You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
- Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
**Benefits**:
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and a generous holiday allowance.
**Location**: BH9 2EG
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