Customer Service Advisor

2 months ago

Kingston upon Thames, United Kingdom Detail London Ltd Full time

**Job description**

**Role Title**: Care Technology Advisor

**Location**: London - You will work from home but will travel in and around South-West London area to install our care technology in customers homes or care homes.
- **Alcove - Help us keep elderly and vulnerable people safer and better connected by using digital technology**_

We specialise in delivering connected care technology for local authorities, the NHS, housing associations and sheltered accommodation providers across the country. We are the market leader in data led, digital connected care technology in the UK and are scaling rapidly in the country.

Alcove has been selected as the care technology provider for the London Boroughs of Kingston, Richmond and Wandsworth and are looking to recruit highly motivated individuals to join us as our Care Technology Advisers and play a key role in delivering on our technology contract in the SW London area and help older and vulnerable people to live more independent lives. You will be responsible for installing our technology in our clients’ homes, working closely with family members, social workers, local authorities and the Alcove team to ensure a fully customised tech solution that provides the best for their health and well-being.

What you will be doing:
1) Speak to social workers and our referring partners, Local Authorities and NHS to conduct a customised needs outcomes-based telephone assessment to recommend how our technology can help their clients. This will be conducted with professional support.

2) Deliver, collect, install and demonstrate, repair and maintain care technology in people's own homes across the county.

3) You'll travel by driving your own vehicle (car or other)

4) You will support people of all ages to maintain their health and wellbeing, including those people who are leaving hospital or to prevent the need for them to use other health and social care support.

5) You will also be supporting unpaid carers to carry on caring for friends and family.

6) Day-to-day management of stock and maintenance of stock

7) Set up / repair / collection of care technology in people's own homes. This could also include supporting them to use their own mobile and smart home technology, apps, etc as needed. You will be supported by our team of tech advisers

8) Move and track equipment in and stock movements through our computerised bar code scanner system.

9) Respond to customer alert activations, visiting clients at home, installing standard telecare equipment.

10) Carry out risk assessments; provide advice and assistance to ensure the client’s safety and wellbeing referring them, if necessary, to appropriate services for assistance.

11) Respond to emergency requests and safeguard client’s, alerting other services or contacts.

12) Maintain and document accurately all, installations, emergencies, handovers and in accordance with agreed procedures.

13) Manage enquiries, ensuring faulty equipment is reported making arrangements for or repair to minimise the risk.

14) Maintaining links with internal and external agencies to facilitate access to their help at times of emergency

15) Train and instruct new members of staff in a ‘hands on’ and continuing learning process.

**Essential Skills**
- Excellent interpersonal skills - you can build rapport with people easily and are a good listener
- You are a strong team player, are flexible approach and have good communication skills
- Good level of general education to GCSE or similar (as a guide 4 GSCE’s A*-C)
- Able to work in a fast-paced environment
- Ability to prioritise and categorise based on information provided and using sound judgement
- Effective written skills
- Effective organisation and time management skills. Organised and diligent. Self-starter.

**Desirable Education**:

- Level 2 Introduction to Technology Enabled Care or equivalent
- Relevant additional qualifications e.g. administrative qualifications
- Health and Social Care qualifications
- Relevant additional qualifications e.g. Level 2/3 in Health and Social Care
- Telecare CPD Essential Experience

**Helpful**
- Experience (personal, paid or voluntary) of working with disabled adults and older people
- Knowledge of technology and a passion for it
- Knowledge and experience of working with Healthcare Professionals
- Experience of working with a range of partner organisations
- Experience within a community setting
- Experience of working in a challenging and emotional environment, dealing with clients/families that may be recently bereaved, be at end of life, have learning disabilities or needing equipment to help rehabilitate

You'll be out installing in local SW areas in which you will be paid mileage for along with some home based working.

We look forward to receiving your CV

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£25,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Application ques

  • Customer Service Advisor

    2 weeks ago

    Kingston upon Hull, United Kingdom Service Care Full time

    **Job Title: Customer Service Advisor** **Locations: Humberside, Hull** **Contract Type: FTC - 6 months** **Work Pattern: 15 hours per week** **Pay Rate: £**9,473.92** You will act as first point of contact for customers and ensuring an appropriate service is provided to all customers, to identify any needs such as vulnerability and diversity and ensure...

  • Customer Service Advisor

    1 month ago

    Kingston upon Thames, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Location: Kingston Upon Thames** **Working Hours: 4 days per week including 1 weekend day** **Salary:Competitive depending on experience** **Training provided** **Personal Development Plans & Career Progression** **Specsavers Perks** **Friendly, Supportive Team** **Team Social Evenings Out** Looking for something new...

  • Customer Service Advisor

    1 month ago

    Kingston Upon Thames, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Location: Kingston Upon Thames** **Working Hours: Weekends Only** **Salary:Competitive depending on experience** **Training provided** **Individual & Team Rewards** **Personal Development Plans & Career Progression** **Specsavers Perks** **Friendly, Supportive Team** **Team Social Evenings Out** **Experience Level -...

  • Customer Service Advisor

    2 weeks ago

    Kingston upon Thames, United Kingdom Axis Europe Full time

    We have an exciting opportunity for a **Customer Service Advisor **to join our team based in Kingston. We will offer you a competitive salary of **£25000 per annum.** Axis has experienced continual growth since its establishment in 1986, we’re not aiming to be the biggest service provider, however we do intend to be the best. We work with some of the...

  • Multilingual Customer Service Advisors

    1 month ago

    Kingston Upon Thames, United Kingdom red recruitment Full time

    Red is excited to be recruiting Multilingual Customer Service Advisors, fluent in Norwegian to join an outsourcing contact centre in Kingston Upon Thames. This position includes many benefits such as a competitive salary. **Benefits and Package for Multilingual Customer Service Advisors (Norwegian Speaking)**: - **Salary**: £11.25 - £14.00 per hour -...

  • Multilingual Customer Service Advisor

    1 month ago

    Kingston Upon Thames, United Kingdom red recruitment Full time

    **Package for a Multilingual Customer Service Advisor**: - **Salary**: £12.30 per hour - **Hours**: 5 shifts between Monday - Sunday, those shifts are 8am - 5.30pm - **Contract**: Permanent - **Location**: Kingston Upon Thames **Key Responsibilities of a Multilingual Customer Service Advisor**: - Providing support to customers across live calls, social...

  • Multilingual Customer Service Advisors

    1 month ago

    Kingston upon Thames, United Kingdom Red Recruitment Full time

    Red is excited to be recruiting Multilingual Customer Service Advisors, fluent in either Norwegian, Danish, Spanish, French or Finnish to join an outsourcing contact centre in Kingston Upon Thames. This position includes many benefits such as a competitive salary. **Benefits and Package for Multilingual Customer Service Advisors (Norwegian, Danish, Spanish,...

  • Multilingual Customer Service Advisors

    1 month ago

    Kingston Upon Thames, United Kingdom red recruitment Full time

    Red is excited to be recruiting Multilingual Customer Service Advisors, fluent in either Norwegian, Danish, Spanish, French or Finnish to join an outsourcing contact centre in Kingston Upon Thames. This position includes many benefits such as a competitivesalary. **Benefits and Package for Multilingual Customer Service Advisors (Norwegian, Danish, Spanish,...

  • Customer Services Advisor

    2 weeks ago

    Kingston upon Thames, United Kingdom Pogo Group Full time

    At Pogo Group, we specialise in the online retail of licensed merchandise, selling globally on platforms such as Next, Urban Outfitters, Amazon and Zalando. We work with 500+ major brands and licenses in the character, TV/movie, gaming and music sectors including the likes of Disney, Coca Cola and Warner Bros, selling a wide product range such as t-shirts,...

  • Customer Service Advisor

    1 month ago

    Kingston upon Thames, United Kingdom Axis Europe Full time

    **Reference Number** Ref-19526 **Location** Kingston **Contract Type** Part-Time Permanent **Closing Date** 11/02/2023 **Role**: We have an opportunity for a Customer Service Advisor to join our team in Kingston. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels. **Key...

  • Customer Service Advisor

    1 month ago

    Kingston upon Thames, United Kingdom Axis Europe Full time

    **Reference Number** Ref-20189 **Location** Kingston **Contract Type** Part-Time Permanent **Salary** £12000 - £12000 per Annum **Closing Date** 16/04/2023 **Role**: We have an opportunity for a Customer Service Advisor to join our team in Kingston. Within this role, you will provide clients and customers with excellent, first time resolution...

  • Customer Service Advisor

    1 week ago

    Kingston upon Thames, United Kingdom HAYS Full time

    Customer Service, Contact Centre, Flexible Working, South-West London Your new company A housing company based in South-West London is looking for a Customer Service Advisor to join their team on a 6-month fixed-term contract. This is an exciting opportunity to work for an award-winning company.Your new role Below is a list of day to day responsibilities...

  • Customer Service Advisor

    1 day ago

    Kingston upon Thames, United Kingdom HAYS Full time

    Customer Service, Contact Centre, Flexible Working, South-West London Your new company A housing company based in South-West London is looking for a Customer Service Advisor to join their team on a 6-month fixed-term contract. This is an exciting opportunity to work for an award-winning company.Your new role Below is a list of day to day responsibilities...

  • Customer Service Advisor

    21 hours ago

    Kingston Upon Thames, United Kingdom Hays Full time

    Customer Service, Contact Centre, Flexible Working, South-West London Your new company A housing company based in South-West London is looking for a Customer Service Advisor to join their team on a 6-month fixed-term contract. This is an exciting opportunity to work for an award-winning company.Your new role Below is a list of day to day responsibilities...

  • Customer Service Advisor

    4 weeks ago

    Kingston upon Thames, United Kingdom iQ Student Accomodation Full time

    _**Doing the right thing, even when nobody's watching? It's an iQ thing.**_ iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities **their best year yet.** Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make...

  • Customer Service Advisor

    1 month ago

    Kingston upon Hull, United Kingdom Pendragon Full time

    **Customer Service Advisor (Fixed-Term, 6 Months. Monday-Friday, 40 hours per-week)** **Stratstone BMW Hull** **Salary of £20,638 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Hull? As the UK’s leading luxury automotive retailer, we’re dedicated to...

  • Customer Service Advisor

    1 month ago

    Kingston upon Hull, United Kingdom Stratstone BMW Full time

    **Customer Service Advisor - Fixed-Term 6 Month Contract** **Stratstone BMW Hull** **Salary of £20,638 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Hull? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled...

  • Customer Service Advisor

    1 month ago

    Kingston upon Hull, United Kingdom Stratstone BMW Full time

    **Customer Service Advisor - Fixed-Term 6 Month Contract** **Stratstone BMW Hull** **Salary of £20,638 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Hull? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled...

  • Customer Service Advisor

    1 month ago

    Kingston upon Hull, United Kingdom BMW Group Retail Full time

    Stratstone Hull is looking for a Customer Service Advisor. **Your role** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Hull? As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled premium experience for our customers. We’re looking for someone to...

  • Sales and Customer Service Advisor

    1 month ago

    Kingston upon Thames, United Kingdom Amplifon Group Full time

    **Sales And Customer Service Advisor **Kingston**Hours: 37.5 hours | Monday to Friday (9am - 5pm). **Salary: £20,475 p.a. + Variable commission scheme**A Career to Be Proud Of....**At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers.To...