Service Advisor

3 days ago

Norwich, United Kingdom Pembrook Resourcing Full time

**Service Advisor**

**Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.**

**The ideal Service Advisor -**
- Previous experience in a service role is preferred.
- A passion to deliver a high standard of customer service.
- An organised individual who can deal with many duties on the move.
- Excellent telephone and face-to-face communication skills
- Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.

**Service Advisor key responsibilities -**
- Establish rapport with and provide outstanding care to the customer
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
- Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary

**IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE We wish you the best of luck**

**Salary**: £25,000.00-£30,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Norwich: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)

Reference ID: SA Norwich

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