Travel Operations Manager
3 weeks ago
**We're looking for an experienced Operations Manager to join the management team of a market leading travel organisation based in the Birmingham area. Overseeing a busy operations department, this is a varied and rewarding role and will suit a highlyorganised, meticulous and results focused Operations Manager, ready for their next challenge**
**Role of Travel Operations Manager**:
- Ensure the smooth efficient daily operation and running of the Sales and Operations departments.
- Ensure the sales department managers are driving sales and motivating teams to meet targets and KPI’s set.
- Conduct operational checks across the business to ensure that operation targets are reached.
- Conduct monthly one to one reviews with the Operational Department Managers.
- Assist with the implementation of new products and initiatives.
- Conduct daily operational checks on phones, systems and websites.
- Produce weekly and monthly statistical reports to include: sales, conversion rates, losses and targets achieved.
- Implement quality management and regulatory compliance strategies.
- Responsible for the GDPR compliance for all of the business. Conduct regular audit checks to ensure that the business is complying with current legislation.
- To promote equality, diversity and rights in all actions and activities throughout the Company.
**Skills required for the role**:
- Previous experience gained in a similar operations management role within the Travel sector
- Strong leadership skills
- Excellent problem-solving skills
- Good communication skills both written and verbal
- Ability to think on their feet and make quick decisions with little hesitation
- Planning and control
- Excellent influencing skills
- Training delivery and coaching skills
- Strong time management skills
- Excellent attention to detail
- Strong interpersonal skills and relationship management
- Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs, Airline jobs and Contact Centre jobs. _
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