Service Desk Analyst

4 weeks ago


London, United Kingdom Huntress Full time

Job title: Service Desk Analyst

**Salary**: £28-£32k

Location: London

One of my clients, who is a global Law practice, is currently seeking a Service Desk Analyst to join their IT team based in the city.

This role will suit someone with over 12 months experience working in a similar role, who can demonstrate a true passion for technology, and is currently looking for their second IT related job opportunity.

Core responsibilities:

- Being the first point of contact for incoming queries
- Operating the ticketing system
- Ensuring that any queries are passed onto the correct team
- Ensuring that any incidents are dealt in a timely manner
- Working closely with 2nd/3rd line support teams
- Office 365 including SharePoint and OneDrive implementation and support

Core qualifications:

- Excellent customer service skills
- Experience administering Microsoft Active Directory, Exchange Server & Office 365
- Have great analytical skills
- Experience of MS Windows and Office
- Good knowledge of Windows 2016/19 Active Directory and Group Policy
- Triaging experience
- Experience of help desk systems, logging and progressing calls, closure, and follow-ups

The company offers hybrid working model with 3 days working out of their London office and 2 days WFH.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.


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