Customer Representative

4 weeks ago


Leeds, United Kingdom Channel Centre Full time

We are seeking a skilled and customer-focused individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a vital role in our organization as you will be the first point of contact for our customers.

**Responsibilities**:

- Communicate with customers via various face to face channels to address their inquiries and provide assistance
- Analyze customer needs and offer appropriate solutions or recommendations
- Upsell products or services to maximize sales opportunities
- Maintain accurate and up-to-date customer records through data entry
- Provide excellent phone etiquette and ensure professional and friendly interactions with customers
- Handle customer complaints or issues with empathy and problem-solving skills

**Skills**:

- Excellent communication skills, both verbal and written
- Bilingual proficiency in English, with the ability to effectively communicate
- Strong analytical skills to understand customer needs and provide appropriate solutions
- Experience in upselling products or services is a plus
- Proficient in phone etiquette, maintaining professionalism and friendliness during customer interactions
- Accurate and efficient data entry skills to maintain customer records

**Job Types**: Full-time, Permanent

Pay: From £25,625.04 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 30/04/2024



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