Customer Service Representative

4 weeks ago

Leeds, United Kingdom Homeserve Full time

**About The Role**:
**We are currently recruiting for a Customer Service Representative to join our Installations team in Leeds.**

**Salary: £21,500 (**
**40 hours per week, Monday - Friday)**

Working within a vibrant contact centre environment you will be responsible for converting enquiries into sales opportunities for new boiler sales. You will provide aftercare support to customers by giving basic technical support to customers who’s boiler, controls or system may not be working and will take customers through a remote ‘Soft Fix’ process over the phone. In addition you will take and process payments from customers following installation of new boilers and heating systems.

As the initial point of contact for customers who are interested in details or quotes for new or replacement boilers, and repairs to existing boiler systems, you will be driven by your passion of providing exceptional customer service, you will use your skills of building rapport, showing empathy where required and using open questions.
- Using an outbound dialler, make calls to customers who have enquired about HomeServe products on-line.
- Where possible help customers with issues raised to prevent engineers from having to attend thereby improving customer service and reducing costs to the business from minor callouts
- Driving business performance by meeting and exceeding targets for appointments booked and quality
- Take ownership, follow through and make outbound calls where necessary.
- Take responsibility for your own learning and development, sharing knowledge with colleagues and others
- Resolve queries quickly and effectively in accordance with set targets and guidelines
- Match and exceed customer expectations by offering the highest level of customer service at all times
- Resolve customer complaints in a timely and professional manner and refer to the designated Supervisor where necessary
- Maintains personal productivity in line with the business requirements
- Conducts own behaviour appropriately to safeguard the company reputation
- Other work which may be required from time to time as directly by Management.

**About You**:
**To be successful in this role you will need to have the following knowledge, skills and attributes**:

- Must be able to confidently communicate to a high standard
- Must be a team player who works collaboratively
- Can adapt to a fast-paced environment and changing work load
- Level-headed with excellent organisational and time management skills
- Reliable and determined to excel in a target driven environment
- Willing to work hard as part of the team but with the ability to work successfully using own initiative

  • Customer Service Representative

    3 weeks ago

    Leeds, United Kingdom Vantage Point Solution Full time

    We are in need of a full time Customer Service Representative to join our expanding team in Leeds. Customer Service is a pivotal part of what we do. If you love interacting with others and feel confident in your ability to communicate well with customers, please submit your CV. Customer Service Representatives are tasked with interacting with customers on a...

  • Customer Service Representative

    2 weeks ago

    Leeds, United Kingdom Vantage Point Solution Full time

    We are in need of a full time Customer Service Representative to join our expanding team in Leeds. Customer Service is a pivotal part of what we do. If you love interacting with others and feel confident in your ability to communicate well with customers, please submit your CV. Customer Service Representatives are tasked with interacting with customers on a...

  • Customer Service Representative

    3 weeks ago

    Leeds, United Kingdom Vantage Point Solution Full time

    We are in need of a full time Customer Service Representative to join our expanding team in Leeds. Customer Service is a pivotal part of what we do. If you love interacting with others and feel confident in your ability to communicate well with customers, please submit your CV. Customer Service Representatives are tasked with interacting with customers on a...

  • Customer Service Representative

    1 week ago

    Leeds, United Kingdom Vantage Point Solution Full time

    We are in need of a full time Customer Service Representative to join our expanding team in Leeds. Customer Service is a pivotal part of what we do. If you love interacting with others and feel confident in your ability to communicate well with customers, please submit your CV. Customer Service Representatives are tasked with interacting with customers on a...

  • Customer Service Representative

    2 weeks ago

    Leeds, United Kingdom Vantage Point Solution Full time

    We are in need of a full time Customer Service Representative to join our expanding team in Leeds. Customer Service is a pivotal part of what we do. If you love interacting with others and feel confident in your ability to communicate well with customers, please submit your CV. Customer Service Representatives are tasked with interacting with customers on a...

  • Customer Service Representative

    5 days ago

    Leeds, United Kingdom AACQUISITIONS LTD Full time

    We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. If you have excellent communication skills, a friendly demeanor, and enjoy helping others, we would love to hear from...

  • Customer Service Representative

    4 weeks ago

    Leeds, United Kingdom Page Personnel Secretarial & Business Support Full time

    Page Personnel have just registered a new Permanent Customer Service Representative Position in Leeds! The role would be working for a reputable business that have an excellent name within their market and put customer service at the forefront of everything they do! This would be a fantastic opportunity for someone that is looking for that next step in...

  • Customer Service Representative

    2 days ago

    Leeds, United Kingdom PLOOMS LTD Full time

    Join our team as a Customer Service Representative where you will be a vital part of ensuring exceptional customer experiences.As a Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to ensure our customers have a positive experience by providing assistance, resolving issues, and...

  • Customer Service Representative

    4 days ago

    Leeds, United Kingdom ALPHAATOMIC LTD Full time

    **Customer Service Representative** We are currently seeking a customer-focused and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our customer service department, you will be responsible for providing exceptional support to our valued customers. **Responsibilities**: - Providing exceptional customer...

  • Customer Service Representative

    2 weeks ago

    Leeds, United Kingdom CPG Consultants Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. **Duties**: - Provide accurate and timely information to customers regarding products,...

  • Customer Service Representative

    3 weeks ago

    Leeds, United Kingdom Connected Group Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. **Responsibilities**: - Provide accurate information about products,...

  • Customer Service Representative

    3 weeks ago

    Leeds, United Kingdom Connected Group Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. **Responsibilities**: - Develop and maintain strong relationships with existing customers...

  • Customer Service Representative

    10 hours ago

    Leeds, United Kingdom AACQUISITIONS LTD Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. **Responsibilities**: - Provide accurate and timely information to customers regarding...

  • Customer Service Representative

    11 hours ago

    Leeds, United Kingdom Channel Partners Limited Full time

    We are currently seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. **Duties**: - Communicate with customers to provide assistance and resolve inquiries - Handle customer complaints and ensure timely resolution -...

  • Customer Service Representative

    4 weeks ago

    Leeds, United Kingdom TVL ABROAD Full time

    **Customer Service Representative Needed at Travel Abroad** **About Us**: Travel Abroad is your go-to travel agency for unforgettable adventures. We're currently seeking a Customer Service Representative to join our team and help our customers navigate their travel plans with ease. **Responsibilities**: - Address customer inquiries and concerns promptly...

  • Customer Service Representative

    4 days ago

    Leeds, United Kingdom CSP U.K. LTD Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a full-time position with opportunities for growth and...

  • Customer Service Representative

    2 weeks ago

    Leeds, United Kingdom Conduent Full time

    **Customer Service Representative - Location, Leeds, West Yorkshire** **Contract** - Permanent **Salary** - £21,500 per annum **Hours** - 37.5 hours a week, **Training** - Paid & Provided (Initial 6 weeks) **Shifts** - Various covering Monday - Sunday, 8am - 8pm **Site** - Office-based at our call centre at Leeds City Office Park **Why join our...

  • Customer Service Representative

    2 days ago

    Leeds, United Kingdom Conduent Full time

    **Customer Service Representative - Location, Leeds, West Yorkshire** **Contract** - Permanent **Salary** - £21,500 per annum **Hours** - 37.5 hours a week, **Training** - Paid & Provided (Initial 6 weeks) **Shifts** - Various covering Monday - Sunday, 8am - 8pm **Site** - Office-based at our call centre at Leeds City Office Park **Why join our...

  • Customer Service Representative

    1 week ago

    Leeds, United Kingdom CPG Consultants Full time

    Are you an outgoing, customer-focused individual with a knack for sales? Do you thrive in a fast-paced environment where your efforts directly impact company success? If so, we're looking for someone like you to join our team as a Customer Service Representative! **Responsibilities**: - Provide accurate information about products and services - Assist...

  • Customer Service Representative

    1 week ago

    Leeds, United Kingdom CPG Consultants Full time

    Are you an outgoing, customer-focused individual with a knack for sales? Do you thrive in a fast-paced environment where your efforts directly impact company success? If so, we're looking for someone like you to join our team as a Customer Service Representative! **Responsibilities**: - Provide accurate information about products and services - Assist...