Customer Service Representative
4 weeks ago
Are you passionate about marketing and eager to jump-start your career in a dynamic, innovative environment? We are seeking a motivated Customer Service Representative to join our growing team and contribute fresh ideas to our marketing strategies.
**Responsibilities**:
- Develop and maintain relationships with clients to understand their needs and ensure their satisfaction
- Serve as the primary point of contact for client inquiries, concerns, and requests
- Collaborate with internal teams to deliver solutions tailored to clients' requirements
- Identify opportunities to upsell or cross-sell additional services or products
- Prepare reports and updates on client accounts for management review
- Proactively address issues to prevent escalation and maintain positive client relationships
- Stay updated on industry trends and market changes to better serve clients
**Experience**:
- Previous experience in a marketing role or internship is preferred
- Strong written and verbal communication skills
- Excellent organizational and multitasking abilities
- Ability to work independently and as part of a team
**Job Types**: Full-time, Permanent
**Salary**: From £25,771.40 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Leeds (preferred)
Work Location: In person
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