Customer Service Representative
2 weeks ago
**About The Role**:
Customer service Representative
We are currently recruiting for Customer Services Representatives to join our busy Installations team.
Salary - Starting salary will be £21,000 rising to £22,000
Shifts - Monday - Friday 8am - 8pm, Saturdays 9am - 5:30pm (with the potential for future Sunday working) including public holidays (worked public holidays are reimbursed as additional annual leave). Rotas are published 2-4 weeks in advance enabling you to balance your work and home life.
Location
- Leeds
Who are we looking for?
Working within a vibrant contact centre environment you will be responsible for converting enquiries into sales opportunities for new boiler sales. In addition, you will take and process payments from customers following installation of new boilers and heating systems.
As the initial point of contact for customers who are interested in details or quotes for new or
replacement boilers, and repairs to existing boiler systems, you will be driven by your passion of providing exceptional customer service, you will use your skills of building rapport, showing empathy where required and using open questions.
Additional information
- Where possible help customers with issues raised to prevent engineers from having to attend thereby improving customer service and reducing costs to the business from minor callouts.
- Driving business performance by meeting and exceeding targets for appointments booked and quality.
- Take ownership, follow through and make outbound calls where necessary.
- Take responsibility for your own learning and development, sharing knowledge with colleagues and others.
- Other work which may be required from time to time as directly by Management.
To join us as a Customer Service Representative, you don’t need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:
- Must be able to confidently communicate to a high standard
- Must be a team player who works collaboratively
- Can adapt to a fast-paced environment and changing workload
- Level-headed with excellent organisational and time management skills
- Reliable and determined to excel in a target driven environment
- Willing to work hard as part of the team but with the ability to work successfully using own initiative.
We’ll teach you everything else - our training programme is designed to equip you with the knowledge and skills to succeed.
What can HomeServe offer me?
- Pension Scheme
- 22 days' holiday (rising to 25), with the opportunity to buy extra holiday
- The opportunity to take 2 paid days out of the office volunteering for a charity
- Access to hundreds of shopping discounts via PeopleServe
- Salary Finance
- Smartech
- Cycle to work scheme
- Employee assistance Programme
- Free Cover 8 Policy
- Plus much more
Who is HomeServe?
As one of the country’s leading home assistance providers, we’ve got over 25 years’ experience in looking after UK homes. From cover, new boilers to one-off repairs, we're always looking for ways to bring our Customers better care for their homes through our range of products and services. Whether it’s taking care of plumbing and drainage, boiler, heating, electrics or kitchen appliances, our Home Experts are ready to get the job done. We’re even here to help if our Customers need a one-off repair, boiler service or new boiler installation.
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