Apprentice Customer Liaison Officer

5 months ago

Birmingham, United Kingdom Equans Full time

Apprentice Customer Liaison Officer

**Offer ID**:

- 57993**Contract type**:

- Apprentice Customer Liaison Officer**Schedule**:

- Full-Time**Country**:

- United Kingdom**Join Equans as an Apprentice Customer Liaison Officer in Birmingham**

**Equans has an exciting opportunity for a motivated individual to join our team as an Apprentice Customer Liaison Officer. This full-time, 2-year apprenticeship, based** at Canterbury and Salisbury Towers, Ladywood, Birmingham. Equans offers a fantastic start in a Customer Liaison Officer role with a fixed-term contract.**

**WHAT WILL YOU DELIVER?**
- To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
- Managing the customer/resident journey whilst following the client and company engagement procedures
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include - introduction to Equans, the CLO/RLO
process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate
- Agree access arrangements with the resident and book appointments to enable the work to their home
- Organise and provide support needs: packing boxes, dust sheets, storage and other facilities
as required and agreed.

**WHAT CAN WE OFFER YOU?**
- 24 days annual leave (+ public holidays)
- National Living Wage (depending on age)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app

**WHO ARE WE LOOKING FOR?**
- Confident in communication with people and maintaining a professional approach.
- GCSE Grade C/4 or equivalent in Maths and English (or predicted grades).
- Proficiency in Microsoft Word, Excel, and PowerPoint..
- Must reside in a Birmingham City Council postcode.

**WHO ARE WE?**

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

**WHAT'S NEXT?**

**EQNENG**
- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network._
- For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements._

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

**Place**:

- Workplace : Birmingham United Kingdom**APPLY FOR THIS JOB OFFER**

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