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Head of Quality

6 months ago

Lancaster, United Kingdom PHX Training Full time

As Head of Quality you will be responsible for the leadership of the Quality team and for driving quality and compliance through effective communication and leadership. We expect accurate, efficient and timely delivery in line with PHX policies, including our awarding and/or regulatory body requirements and to provide monitoring, training and support. The role that we have available will require travel across all of our Centres within Cumbria and Lancashire.

**Key Responsibilities**
- Managing, improving and reviewing quality processes, ensuring excellent quality is maintained across the business.
- Lead and engage staff and teams, provide development opportunities, support and encouragement
- Manage all quality and compliance inspections from external agencies
- Collaborate with our teams to put in place required quality standards and processes
- Provide robust staff training and monitoring processes
- Lead standardisation meetings, promoting team engagement and encourage feedback
- Ensure staff adhere to internal and external quality assurance standards
- Ensure quality standards and processes are met across the business for all contracts
- Complete and share Self-Assessment Reports (SAR)
- Implement changes to quality standards and procedures across the business.
- Produce reports on quality within the business and confidently present to management and stakeholders.
- Work closely with other department Heads

**Person Specification**
- Proven experience of performing a similar role and dealing with OFSTED in a welfare to work environment
- Proven experience of improving quality standards with the ESFA and DWP
- Excellent attention to detail and organisational skills

GCSE English Language or equivalent (Grade A*-C)

**Benefits**:

- 25 days holiday pa (rising to an additional 5 days holiday with service) + bank holidays
- Opportunity to take 1 well-being day pa
- Opportunity to take part in a charity day
- Company sick policy
- Pension scheme and many more

**Size and Scope**
- This role will involve team working to promote best practise and leadership within our focus driven business
- 30 hours per week, worked over 4 days (Monday - Friday)

**This role will require a standard clearance from the Disclosure and Barring Service.**

PHX Training is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment and that students and staff can study and work in an environment free from harassment and bullying.

**Salary**: £44,000.00-£54,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Health & wellbeing programme
- Sick pay

Schedule:

- Day shift

Application question(s):

- Do you have experience working with training Quality practices?

**Experience**:

- Quality management: 1 year (preferred)
- working with ESFA and/or DWP: 1 year (preferred)
- performing a similar role and dealing with OFSTED: 1 year (preferred)

Work Location: In person

Reference ID: HOQ