Customer Service Advisor

3 weeks ago

Manchester, United Kingdom Booking.Com Full time

**Customer Service Advisor - Rides (French)**

We’re on a mission to make it easier for everyone to experience the world. Whether they’re heading straight from A to B or enjoying the freedom to go wherever their journey takes them.

If you’re like us, you’ll love to help people. You’ll love travel and new life experiences too. Put these drives together and you get an international team who’ll take problems and turn them into solutions, increasing customer satisfaction and helping to grow our international business.

**What you’ll be doing**:

- You’ll be an advocate for our values and will do all you can to meet customer expectations - from providing support with managing their reservations to answering pre-travel questions.
- Developing fantastic product knowledge to help resolve customer queries.
- Most importantly, always ensuring a high level of customer service that’ll make anyone smile.

**What you need to do it**:

- Have a real passion for customer service.
- Written and verbal fluency in English & French.
- A natural empathy and excellent listening skills.
- You’ll be reliable, resilient and organised.
- You’ll have a desire to work in a fun and fast-paced environment where you’ll love to embrace different cultures, nationalities and languages.
- You’ll have a positive, motivated mindset that’ll help you deal with some tricky customer problems.

**In return, we’ll provide**:

- Full-time, paid training to help you on your way to success.
- 33 days holidays (including 8 bank holidays) + option to buy/sell days.
- Holiday entitlement increases with service.
- A working schedule provided 4-6 weeks in advance.
- A huge platform for learning and development.
- Recommend a friend to work for us and receive £500.00 per person
- Industry only car hire rates.
- Enhanced maternity, paternity & sick pay.
- Daily breakfast, all your hot/cold drinks & healthy snacks (on us.)
- On-site, subsidised restaurant.
- Contributable Company pension scheme up to 10%.
- Hybrid way of working More Information

We’re a proud employer that values inclusion and diversity at every level. We realise that nurturing an innovative and collaborative environment is essential to build a better future for our colleagues and customers.

We’re also thrilled to be part of Travalyst - a global initiative to make travel sustainable while securing destinations and local communities for decades to come.

**Pre-**Employment** **Screening**:

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