Divisional Quality and Patient Safety
7 months ago
The Division of Medicine is a great choice for people who want to develop their career in an ambitious and dynamic environment, that continues to embrace the new Patient Safety Incident Framework (PSIRF) and improve the patient’s experience of care. We are recruiting for a Quality and Patient Safety/ complaints Advisor to work in our small and friendly Quality and Patient Safety / Complaints Team.
Due to the current post holder moving on to pastures new within the division, and promotion, this is an 18 month fixed term/ secondment, up to full time, post. The successful post holder will provide support to the Quality Patient Safety and Complaints team in the provision of managing incidents, complaints, risks, Governance processes and deputise for the service in the absence of the service manager. The role will also include working alongside clinical specialist teams within the division providing formal reports, deliver training and education, updating risks / governance IT systems administration
The Quality and Patient Safety Advisor will have an enthusiastic and organised approach to patient safety and service improvement, and have knowledge of working within the new PSIRF world. You will actively support and promote a transparent and learning culture and ensure that learning is translated into practice improvements/examples of good practice. In addition, as part of the team, you will at times be responsible for the co-ordination of the complaint process in relation to the Freedom of Information of requests and ensure response within specified timescales. You will also deputise for the service manager in their absence.
The post holder will require having a minimum of 2 years’ experience working in a patient safety / governance field; ideally in a clinical field but not essential. Dependent on your previous experience you will be provided with development and support in essential areas of management of safety incidents and the opportunity to improve your leadership skills as you embark on a more senior role.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
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