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Road Train Guard

3 months ago

York, United Kingdom Science Museum Group Full time

**Salary**

£10.90 per hour

**Contractual hours**

14

**Basis**

Part time

**Based at**

National Railway Museum

**Job category/type**

Contract - Part Time, Dept. - Front of House, Dept. - Operations, Tenure - Permanent, Type - Employee

**Date posted**

21/02/2024

**Job reference**

SMG02788

***

Job description

**INTERNAL ONLY OPPORTUNITY**

Would you like to work on a well-loved York attraction? Do you enjoy speaking to new people every day?

**About the role**
- If you are familiar with York, or who have even just visited the City for the day, you will have seen our Road Train, which ferries visitors between the National Railway Museum and the City Centre. We are now looking for a part-time Road Train Guard to join the team.
- As a Road Train Guard, you will be engaging with and assisting visitors, ensuring they have a great day out. Managing the tickets, queries and general service for the experience, you will also pay close attention to health and safety.

You will also be involved in maintenance checks and cleaning of the famous train to ensure it’s looking great and running smoothly. With this will be the opportunity to work towards obtaining a PCV licence and driving the Road Train, if interested.

You will work an average of 14 hours per week on a 2-week rolling rota. The shift pattern is as follows
- Week 1: Sat + Sun, 14.5hrs; Week 2: Mon + Tues, 13.5hrs

**About you**
- You will have excellent customer service skills, a flexible approach and an appreciation of the outdoors - the Road Train runs all year round, in rain or shine

You will also have the ability to think on your feet and use initiative to solve problems, whilst working well in a diverse team, as well as independently and unsupervised when needed.

**About us**
- The National Railway Museum is not only famous for its unrivalled collections but also for its visitor care. The Visitor Experience department is an integral part of our group which demands the highest standards of customer service to maximise the customers’ enjoyment of the museum.
- The Road Train is a key part of the visitor offer at the National Railway Museum, delighting families and tourists alike by offering an exciting form of transport between the museum and York Minster

**What we offer**
- Joining us as an employee, you will have the opportunity to develop your career in a world-class museum group. We understand that work/life balance and wellbeing is crucial to our colleagues, so we offer the perks listed below, as well as support for things that happen in life such as parental and adoption leave, sickness, and career breaks.
- Support with personal and professional development
- 27 days annual leave (full time equivalent) in addition to bank holidays
- Employee assistance programme
- Enhanced contributory pension
- Unmind App and other wellbeing support
- Interest-free loans
- Days Out discounts
- Health & Dental Insurance

**Open for All** is one of the Science Museum Group’s five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to **Inspire Futures**.