Editorial Support Coordinator

3 months ago

Milton, United Kingdom Taylor and Francis Full time

**Company Description**
Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.
Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

This is an exciting new opportunity to join the team as we currently have a position available as an Editorial Support Coordinator, within our Books division

This role is part of a centralised squad responsible for providing administrative assistance to the editorial department. Tasks are not limited to, but include, gratis book orders workflow and other administrative tasks that contribute to a first class experience for authors and reviewers during the commissioning to publication journey.

**What you'll be doing**:

- Collate and check supplied author/contributor delivery data to ensure system compliance and liaises with those groups to correct/fill as appropriate
- Upload correctly formatted gratis requests (both e and print) to the gratis database
- Track gratis requests via centralised reports and following up on failed orders in a timely fashion.
- Liaise with other Editorial Support Coordinators (ESCs) to troubleshoot questions/problems, and ensure knowledge is shared, guidance documentation is updated (as appropriate), and standards are applied consistently within relevant process.
- In conjunction with the other ESCs, proactively ensure balanced and efficient workflows.
- Develop sufficient knowledge of key systems

**This position is a fixed-term contract lasting for 9 months.**
- Good knowledge of Microsoft Office (Word, Excel, Outlook etc.) as well as ability to research on search engines such as Google and Google Scholar
- Capacity to learn new systems quickly and efficiently
- Capacity to adapt to meet the evolving demands of the department

**Skills and Behaviours Required**:

- Excellent team-working skills, and a collegiate approach to working
- Attention to detail
- Willingness to take responsibility for own work
- Good solution finding
- Able to handle and communicate information professionally
- Communication (verbal and written) to internal and external contacts
- Commercial awareness and customer focus
- Excellent customer service skills
- Time management and working to a deadline

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