Help to Claim Adviser
2 weeks ago
**Help to Claim Adviser**
- £22k - 27k per annum depending on experience
- Full-time (35 hours)
- Fixed-term until 31st March 2023 with possibility of extending until 31st March 2024
- Remote working with some travel within Lewisham (SE13 5EU) and may be required to work anywhere within the CAL service
**The role**
Citizens Advice Lewisham delivers the “Help to Claim” service which offers end-to-end support to help people make a new Universal Credit claim and ensure they receive their first payment.
We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.
You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings. You will need to complete benefits checks when appropriate and act for the client where necessary using appropriate communication skills and channels. It's desirable that you have Citizens Advice generalist advice certificate and experience as a generalist adviser, and the knowledge of the benefits systems including Universal Credit.
**Job Types**: Full-time, Fixed term contract
**Salary**: £22,000.00-£27,000.00 per year
Schedule:
- Monday to Friday
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