Software Support Analyst
4 days ago
**Software Support Analyst - SAAS**
**Accounting & Tax software vendor**
**Growth**
**Package**: £23,000 - £25,000 + benefits
**Office**: Surrey - Remote with the need to go into the office for a quarterly get together.
**Hours**: This role will be Monday - Friday 09:000 - 17:00 with no shift work.
- Do you have 1/2+ years' experience working in a 1st or 2nd line support role?
- Do you have experience supporting software products?
We are working with an exciting software vendor who provide cloud software solutions with a focus on Accounting & Tax and Compliance. This growing software vendor have been around for 20 years now and are looking to add to their work family.
We are currently recruiting for a Software Support Analyst on behalf of our client. More about the role below:
**Software Support Analyst - SAAS- Job Accountabilities**
- Supporting Accounting & Tax customers with any software issues they are facing.
- Solve Software Support queries using the service desk.
- Escalate any complex queries to 3rd line or supervisor support.
- Provide top level customer service to everyone you would contact.
- Supporting IT projects that cover upgrade and change programmes.
**Software Support Analyst - SAAS- Experience Needed**
- 1/2 years' experience of providing support in a similar role.
- Experience of supporting software products.
- Experience supporting MS SQL server or MS Access.
- Working knowledge of Service Desk ticketing software.
- Knowledge of cloud technologies like AWS.
- Excellent time management, organisational, and communication skills.
**Support Engineer / Support Specialist / first line support/ second line support/ 1st line support/ 2nd line
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