Customer Service Administrator

5 months ago


Pencoed, United Kingdom SCG Wales Full time

SCG Wales are a well-established, award winning Telecommunications Company based in Bridgend. At SCG Wales our primary focus is to ensure the best customer service for our customers.

An exciting opportunity has arisen for a motivated individual to join our thriving organisation as a Customer Service Administrator. The Customer Service Administrator is an essential role in delivering excellent customer service matched with a main point of contact for our clients. You will work with all the SCG Wales teams to ensure excellent service is being delivered to our clients. As a member of the SCG Wales team you will have excellent customer service skills matched with a practical and organised approach with everything you do.

About the role

You will be:

- Taking inbound customer calls and action accordingly
- Dealing with customer contact through the department mailbox
- Demonstrating initiative, ownership and responsibility when managing customer issues to ensure the brand is protected at all times, escalating where required
- Updating customers within SLA on any queries or tickets that have been raised
- Developing and maintaining appropriate knowledge in products, procedures, policies and technology
- Ensuring accurate data records are inputted and maintained

**Requirements**:

- Proven Customer Service experience
- Exceptional customer service skills
- Exceptional communication and numerical skills
- Organisational, administrative and proficient IT skills
- Self-motivated and driven to succeed
- Flexible, thrives in a fast-paced environment
- Able to work off own initiative and develop ideas
- Demonstrable record of effective relationship building
- Ability to use Office Suite
- Professional telephone manner
- Customer driven with the ability to demonstrate genuine empathy
- Ability to deal with issues
- Proven conflict resolution experience

If you have a “can do” attitude, ready for your next career move and are passionate about technology and customer service then this is the role for you.

**Job Types**: Part-time, Permanent
Part-time hours: 20 - 30 per week

**Salary**: £10,850.00-£16,275.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person



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