Complaints Officer
20 hours ago
Build your career with us....
**About NHBC**
At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to build confidence in the construction quality of new homes.
**Why you should join us**
We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.
We encourage our colleagues to work flexibly in different ways, including home, field-based and hybrid working. We don’t promise we can offer you exactly what you want, but we are always happy to talk flexible working.
**Core benefits include**:
- 27 days annual leave (plus bank holidays) and a holiday purchase scheme
- generous pension contributions up to 10.5%
- private medical insurance
- equalised maternity, paternity, adoption leave and pay for all new parents
- 24/7 employee assistance programme supporting your physical and mental wellbeing
- 2 days volunteer leave
**What our people say -**
‘Working in Consumer Affairs means no two days are the same. I take huge pride in helping resolve complaints for our consumers. There is lots of training and support on offer to help me, and opportunities to enable me to continue to grow and develop.’
**What you’ll be doing**
You will be responsible for the end-to-end review of your own caseload of complaints from receipt to final decision ensuring that complaints are thoroughly reviewed, investigated and resolved in a timely manner with a high degree of compassion and in line with our regulatory requirements. You will also support your Complaint Handling colleagues in assisting with progressing more complex cases where possible. You will have excellent telephony skills with the ability to articulate your findings in a clear and simple way without compromising the level of customer service.
**What we are looking for**:
If you are a self-motivated individual, with great attention to detail and who prides themselves on delivering great customer service then you will be ideal for this role. You will need to be very organised, able to prioritise your busy workload and happy to support the wider team where needed.
**Education and Qualifications**
- GCSE level or equivalent in English and Maths
- Confident in managing complainants on the telephone.
- Problem-solver with decision-making capabilities
- Enthusiasm for working in a fast-paced and evolving environment with a willingness to learn new skills to develop own skill set.
- Good written communication skills.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
**Your future with us**
We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing CPD and the opportunity to gain recognised qualifications and professional memberships.
**Our inclusive culture**
We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas. We are a signatory to the Armed Forces Covenant and the Women in Finance Charter. NHBC Values
-
Complaints Officer
7 months ago
Milton Keynes, United Kingdom NHBC Full time**Salary**:£26,000 - £30,000 depending on experience + up to 6% discretionary bonus. **Working Location**: Milton Keynes - Hybrid once fully trained **Employment Type**:Full Time, Permanent As a Complaints Officer you will be responsible for the end-to-end review of your own caseload of complaints from receipt to final decision ensuring that complaints...
-
Pharmaceutical Complaints Specialist
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom CV-Library Full timeJob Description About the RoleAs a Pharmaceutical Complaints Specialist, you will be responsible for managing customer complaints and collaborating with stakeholders to resolve issues. This role requires strong communication skills and the ability to navigate software systems. Key ResponsibilitiesComplete intake processes for customer complaints, including...
-
Complaints Handler Administrator
7 months ago
Milton Keynes, United Kingdom Bridge of Hope Full timeBrook Street are looking for 4 Complaint Handlers for our client based in Milton Keynes. This role is based fully in the office The role: - Acknowledge complaints promptly and professionally, ensuring customers feel heard and valued. - Investigate complaints thoroughly, gathering relevant information from internal databases, systems, and communication...
-
Complaints Handler
7 months ago
Milton Keynes, United Kingdom Snap Finance UK (Group) Limited Full time**JOIN A FUN COMPANY WHO LOOK TO CREATE THE IMPOSSIBLE & LOVE TO GET STUFF DONE!** **Who are we and what do we do?** Snap Finance was founded in the United States in 2012, and today is the largest privately held alternative finance in the US. Snap Finance UK was launched in July 2017 and offers financial solutions to consumers who have been refused credit...
-
Customer Complaints Advisor
7 days ago
Milton Keynes, United Kingdom Quality Personnel Services Limited Full timeAn exciting temporary opportunity for a Customer Complaints Advisor. The working hours are Monday to Friday on a rotating shift pattern between 9AM-11PM You will be required to also work 1 weekend day every other weekend. Working within a Head Office function as part of a customer service team. After 1-week full training in the office you will be able to...
-
Global Complaints
3 days ago
Milton Keynes, United Kingdom BSI Full timeGreat that you're thinking about a career with BSI! Job Title: Global Complaints and Appeals Coordinator Location: Milton Keynes **Job Type**: Permanent, Full-Time, 35hrs p/w Compensation: Up to £30,000 + Excellent Benefits About BSI: BSI (British Standards Institution) is the business standards company that equips businesses with the necessary...
-
Global Complaints
1 week ago
Milton Keynes, United Kingdom BSI Full timeGreat that you're thinking about a career with BSI! Job Title: Global Complaints and Appeals Coordinator - Location: Milton Keynes- Job Type: Permanent, Full-Time, 35hrs p/w- Compensation: Up to £30,000 + Excellent Benefits- About BSI: - BSI (British Standards Institution) is the business standards company that equips businesses with the necessary...
-
Customer Complaints Advisor
6 days ago
Milton Keynes, United Kingdom Quality Personnel Services Limited Full timeAn exciting temporary opportunity for a Customer Complaints Advisor. The working hours are WEEKENDS ONLY on a rotating shift pattern between 9AM - 11PM Working within a Head Office function as part of a customer service team. Hybrid Role after 1st week of training - Handling complaint calls, diffusing difficult situations, problem solving. - Using multiple...
-
Executive Communications Complaints Manager
1 week ago
Milton Keynes, United Kingdom Santander Full time**Join our community.** At Santander we're driven by our purpose - to help people and businesses prosper. We help our customers at the moments that matter most and champion businesses to help them to grow sustainably. That's why we're building a community to be a digital bank witha human touch and deliver an outstanding customer experience living our values...
-
Customer Complaints Advisor
7 months ago
Milton Keynes, United Kingdom Return on Investment Ltd Full time**Job Title: Customer Complaints Advisor** **Location: Milton Keynes** **Salary: £22,000 - 25,000 (Up to £29,000 OTE)** **Hours: 8:30am - 7pm Monday to Friday and 9:00am - 1pm on Saturdays (shift based)***: We're ROI, and we're pretty awesome at what we do. We team up with 70% of the big names in the automotive industry, helping them boost their sales,...
-
Office Manager
20 hours ago
Milton Keynes, United Kingdom 1st Choice Rec Full time**Office Manager** **Do you have previous administration experience?** ***Do you have exceptional management and organisational skills?** **We have a fantastic opportunity to join a small but rapidly growing business as an Office Manager. **Salary**: £26,000 - £30,000 per annum, DOE **Location**: Milton Keynes **Hours**:Flexible - full time or part...
-
Customer Liaison Officer
7 days ago
Milton Keynes, United Kingdom Opus People Solutions Full timeOpus People Solutions are recruiting on behalf of Milton Keynes Council for a Customer Liaison Officer to act as a single point of contact for customers, both public and professionals who contact the council in relation to any aspect of children’s accessto early years and school. As a Customer Liaison Officer you will: - Attend targeted events and focus...
-
Customer Resolution Officer
7 months ago
Milton Keynes, United Kingdom Policy Expert Full time**Why Policy Expert?** Policy Expert launched in 2011 with a vision to change the insurance market and put people first. We’ve quickly grown from strength to strength to become one of the top 10-home insurers in the UK. We celebrate being the most successful entrant into the home insurance market for the past 20-years. **What is the secret behind our...
-
Quality Officer
7 months ago
Milton Keynes, United Kingdom AG Barr Full time**Job Title: Quality Officer** **Location: Milton Keynes** **Contract: Permanent** **Hours/Shift Pattern: Continental shift pattern - 3 on / off (average of 40.25 hours per week)** **We Are Barr - Are You?** We are about being brilliant. We are always learning. We are results driven and relationships matter to us. AG Barr has been quenching the...
-
Public Liaison Officer
7 months ago
Milton Keynes, United Kingdom Eurovia UK Full time**Public Liaison Officer (VN3951)**:*** **Business Area: Administration**:*** **Vacancy Base: Milton Keynes** *** **County: Buckinghamshire** *** **Contract Type: Permanent** *** **Hours: 40** *** *** **Ringway is a market leader in the Highways Term Maintenance Industry, responsible for looking after over 50,000 kms of the UK’s highways network. We...
-
Streetworks Compliance Officer
23 hours ago
Milton Keynes, Milton Keynes, United Kingdom Hamilton Barnes Associates Limited Full timeJob OpportunityHamilton Barnes Associates Limited is seeking a highly skilled Streetworks Compliance Officer - Project Management to join their team.The ideal candidate will have a strong understanding of streetworks regulations, excellent attention to detail, and the ability to review documentation for accuracy.This role plays a pivotal part in the project...
-
Psd Compliance Officer
7 months ago
Milton Keynes, United Kingdom Lambert Smith Hampton Ltd Full time**Job Title**: Compliance Officer **Location**: Milton Keynes To support and contribute to the profitability of Lambert Smith Hampton Property & Asset Management by providing legal help and assistance in relation to Risk and Compliance management. Lambert Smith Hampton Property & Asset Management encompasses both commercial property management to shopping...
-
Chief Financial Operations Officer
1 week ago
Milton Keynes, Milton Keynes, United Kingdom NHBC Full timeCompany OverviewNHBC is a modern, lifestyle-friendly employer in a period of rapid growth, investing in technology, data, and new ways of working. Our company offers exceptional personal development and career progression opportunities.Salary and BenefitsThe successful candidate will receive a salary of £100,000 + up to 20% bonus per annum, along with a...
-
Environmental Support
1 week ago
Milton Keynes, United Kingdom Waste Investigations Support & Enforcement Full time**Environmental Support & Enforcement Officer** **Milton Keynes Council** **£12.00 per hour, 40 hours a week over 5 days.** Waste Investigations Support & Enforcement (WISE) are a leading supplier who work in correlation with many Local Authorities to help assist with the infamous issue of Fly-Tipping, Duty of Care, Littering & Dog Fouling issues within...
-
Environmental Support
7 months ago
Milton Keynes, United Kingdom Waste Investigations Support & Enforcement Full time**Environmental Support & Enforcement Officer** **Milton Keynes Council** **£12.50 per hour, working 40 hours per week 8 hours per day) Mon-Fri, Occasional Sat.** **Training is fully provided.** **Driving Licence preferred.** Waste Investigations Support & Enforcement (WISE) are a leading supplier who work in correlation with many Local Authorities to...