Pharmaceutical Complaints Specialist

7 days ago


Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time
Job Description

About the Role

As a Pharmaceutical Complaints Specialist, you will be responsible for managing customer complaints and collaborating with stakeholders to resolve issues. This role requires strong communication skills and the ability to navigate software systems.

Key Responsibilities
  1. Complete intake processes for customer complaints, including translations when necessary.
  2. Coordinate logistics for complaint sample returns and communicate investigation results.
  3. Communicate with customers and distributors to resolve complaints.
  4. Collaborate with internal stakeholders to manage complaints.

Requirements
  • Experience in quality environments or customer service roles.
  • Familiarity with pharmaceutical products and software systems.
  • Good command of English language.

The estimated salary for this position is £55,000 - £75,000 per annum, based on 12 months' duration and 3 days per week office presence.



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