Band 3 Administration and Clerical

3 months ago


Ilford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

An exciting opportunity has arisen in our Administration and Clerical Team in Integrated Therapies at Queen’s hospital.

We are looking for a well-motivated, friendly person with excellent communication skills to join the administration team. This is a fulltime position where you will be given the opportunity to learn a wide range of clerical, reception, and administration skills in a supportive and friendly envirionment.

To provide an efficient and effective clerical support service to outpatient therapy services. To promote and encourage a caring and sympathetic environment for patients contacting the department both in person and on the telephone and to ensure that they are attended to in a timely manner.

To provide a point of contact for staff, relatives and outside agencies as required.

Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.

As we recover from Covid-19, we’re proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.

We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.



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