Administrator Band 3

5 months ago


Ilford, United Kingdom NELFT North East London Foundation Trust Full time

**Key Responsibilities**: The First Contact Team Administrator must possess highly developed communication skills to include written and verbal. The post holder must be highly I.T literate. To have knowledge of policies and processes and to act upon them accordingly. To proficiently use the computer system in processing Patient Referrals, synchronising both local and national data on the database.

The post holder will undertake mandatory and statutory training in accordance with the NELFT policies. The post holder is expected to undertake training provided by NELFT and this will be assessed in the annual appraisal process. To be aware of the Data Protection, GDPR and Patients Confidentiality Acts. To ensure confidentiality and data protection is followed at all times when speaking to Clients and Clients Relatives on the telephone.

Where necessary make service manager aware of potential complaints/patient feedback. Ensure that all enquiries and problems are dealt with promptly and effectively. To liaise with referrers i.e. Health and social Care professionals, GPs regarding patient referrals where applicable.

To process denied referrals, sending letters, either by rejecting the referral back to the originator or requesting the additional information requested by the individual community service. Communicate effectively with a range of people, either in person or on the telephone Triaging referrals for both NELFT and LBR on receipt to identify the correct process for action.


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