![Druglink](https://media.trabajo.org/img/noimg.jpg)
Diversion Team Officer
3 days ago
Experience of working within a quality driven administration/operational role.
Job Description - Diversion Team Officer
**Job Title**:
Diversion Team Officer
**Reports to**:
Team Leader
**Staff Responsibilities**:
None
**Hours of work**:
37.5
**Work pattern**
Must be able to work Saturday as part of the working week
**Salary Range**:
Druglink Salary Scheme Band 2 (SCP 5-8 ) £21,665- £23,322
**Summary of Position**
Druglink is a substance misuse charity based in Hertfordshire delivering a pathway of prevention, recovery and reintegration. We are looking for an experienced administrator to effectively support the day to day operations of the charity, the Diversion Scheme and Druglink Training.
**Primary Responsibilities**:
- Support individuals to book onto the correct course.
- To maintain good working relationships with Police. Answering queries within agreed timelines.
- To regularly monitor and respond to queries from police services. This will include managing messages coming through the Criminal Justice Secure Mailing System.
- Effectively and accurately communicating information.
- Maintain the Druglink database. Ensuring personal details are entered accurately.
- Updating personal files with new information, so that time lines can be produced for police use.
- Ensuring communication with all required people and provide updates as required.
- Listening to individuals, looking at their file and booking them onto a correct course.
- Accurately processing payments for courses. Providing proof of payment as required.
- Resolving issues as they arise.
- Ensuring correct and effective communication.
- Ensure that all data is managed and processed in line with Druglink’s Data Protection Policies.
- Be responsible for all incoming and outgoing mail.
**Person Specification**:
**Essential**
**Qualifications & Training**
- Educated to GCSE level grades A-C or equivalent qualification or experience
**Experience**
- Proven customer experience dealing with individuals from varied backgrounds.
- Experience of working with detailed information, being able to process this with accuracy.
**Personal skills & knowledge**
- A friendly and confident individual with a pro-active approach to their work.
- Team player committed to Druglink’s vision, mission, values and goals.
- A flexible approach to working.
- Good organisation, time management and multitasking skills with a focus on quality.
- Sound oral and written communication skills; happy to engage with people across a wide range of internal and external customers and stakeholders.
- Efficient and reliable.
- Willing to train and learn new skills as necessary.
**Other requirements**
- Must be able to work Saturday as part of the working week. (except for holiday)
**Job Types**: Full-time, Permanent
**Salary**: £21,665.00-£23,322.00 per year
**Benefits**:
- Casual dress
- Free parking
Work Location: In person
Application deadline: 21/02/2024
Reference ID: DTO00224
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