Diversion Team Officer

3 days ago


Hemel Hempstead, United Kingdom Druglink Full time

Experience of working within a quality driven administration/operational role.

Job Description - Diversion Team Officer
**Job Title**:
Diversion Team Officer

**Reports to**:
Team Leader

**Staff Responsibilities**:
None

**Hours of work**:
37.5

**Work pattern**

Must be able to work Saturday as part of the working week

**Salary Range**:
Druglink Salary Scheme Band 2 (SCP 5-8 ) £21,665- £23,322

**Summary of Position**

Druglink is a substance misuse charity based in Hertfordshire delivering a pathway of prevention, recovery and reintegration. We are looking for an experienced administrator to effectively support the day to day operations of the charity, the Diversion Scheme and Druglink Training.

**Primary Responsibilities**:

- Support individuals to book onto the correct course.
- To maintain good working relationships with Police. Answering queries within agreed timelines.
- To regularly monitor and respond to queries from police services. This will include managing messages coming through the Criminal Justice Secure Mailing System.
- Effectively and accurately communicating information.
- Maintain the Druglink database. Ensuring personal details are entered accurately.
- Updating personal files with new information, so that time lines can be produced for police use.
- Ensuring communication with all required people and provide updates as required.
- Listening to individuals, looking at their file and booking them onto a correct course.
- Accurately processing payments for courses. Providing proof of payment as required.
- Resolving issues as they arise.
- Ensuring correct and effective communication.
- Ensure that all data is managed and processed in line with Druglink’s Data Protection Policies.
- Be responsible for all incoming and outgoing mail.

**Person Specification**:
**Essential**

**Qualifications & Training**
- Educated to GCSE level grades A-C or equivalent qualification or experience

**Experience**
- Proven customer experience dealing with individuals from varied backgrounds.
- Experience of working with detailed information, being able to process this with accuracy.

**Personal skills & knowledge**
- A friendly and confident individual with a pro-active approach to their work.
- Team player committed to Druglink’s vision, mission, values and goals.
- A flexible approach to working.
- Good organisation, time management and multitasking skills with a focus on quality.
- Sound oral and written communication skills; happy to engage with people across a wide range of internal and external customers and stakeholders.
- Efficient and reliable.
- Willing to train and learn new skills as necessary.

**Other requirements**
- Must be able to work Saturday as part of the working week. (except for holiday)

**Job Types**: Full-time, Permanent

**Salary**: £21,665.00-£23,322.00 per year

**Benefits**:

- Casual dress
- Free parking

Work Location: In person

Application deadline: 21/02/2024
Reference ID: DTO00224



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