Senior Support Officer

7 days ago

Hemel Hempstead, United Kingdom NHS Professionals Full time

**About The Role**:
**Are you able to lead a team whilst delivering first rate administrative support in a busy department? This could be the role for you**

An exciting opportunity for A Senior Support Officer has arisen within the Complaints Department. This role represents a great chance to be part of, lead and support in an interesting and diverse environment.

**The Role: Senior Support Officer (CG Team)**

**Salary: £25,200 - £27,000 per annum**

**Hours: 37.5 Hours per Week / Monday to Friday**

**Hybrid**
**Role: 3 Days on Site (Hemel Hempstead) 2 Days Home**

As a member of the Clinical Governance Team, you will support the achievement of strategies, objectives, and development of service delivery goals.

You will have a positive attitude, excellent communication and organisational skills, a flexible and calm approach and the ability to work to deadlines.

**In this fast paced role your responsibilities will include**:

- Building and producing complex and detailed reports as requested by Head of Risk/Senior Nurse, CG Nurse Manager and CG Complaints Manager for both internal and external meetings.
- Maintenance of a caseload of legal cases with the CG Complaints Manager, regularly liaising with updated information, sharing with the Governance & Risk team.
- Acting as a vital point of contact for Trust staff, Bank Members and liaising with internal departments to obtain relevant information.
- Close liaison with the Trust Services Team, contributing to business objectives.
- Manage and track all complaints and incidents received through the Complaints and Incidents Management System (CIMS)
- Responsible for the logging of Alerts onto the relevant database

**Y**ou will demonstrate the following skills and attributes**:

- Excellent verbal and written communication skills.
- Ability to build effective working relationships with staff across a wide range of professional and managerial groups.
- Negotiating and influencing skills.
- Conveys a credible and highly professional image.
- Literacy and presentation skills.
- Previous experience of working in a customer service environment.
- Evidence of using databases and excel and Microsoft packages.
- Experience of dealing with a high volume of internal and external enquiries in writing and face to face.

**About Us**:
**In return for your commitment, we will offer you some fantastic benefits**:

- **Generous annual leave allowance** - 27 days per year, plus bank holidays
- **A commitment to talent management & development**:

- **Star of the Month** - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- **Pension** - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- **Life Assurance**:

- **Group Income Protection**:

- **Wellbeing Programme**:

- **Employee Assistance Programme**:

- **Employee Engagement & discounts platform**

**Our Commitment to You**:
The **Compelling Employee Journey** is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel **_empowered, engaged and excel_** in what you do.

Throughout your employment you will have access to our **Institute of Learning** (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your **Compelling Employee Journey**, helping and supporting you to be the best you can be through learning, development and personal growth.

**About Us**:
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.

We are particularly proud of being the first NHS organisation to gain the accreditation of **Top Employer** by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

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