Customer Support Coordinator

4 weeks ago


Camberley, United Kingdom JLA Full time

**Customer support coordinator - 37.5 hours a week - 2 days working from home**

At JLA we are passionate about ensuring that “we take care of it” for our customers as their trusted partner. As Customer Support Coordinator you’ll be the first port of call for our JLA HVAC customers in ensuring we deliver exceptional service in a timely and effective manner. No two days are the same with this job; there will be plenty for you to get involved in, from answering customer queries, processing quotations and invoices, resolving any service issues, and making sure all our customer portals are updated accurately.

**Benefits**:

- 25 days holiday per year, plus bank holidays
- Life Assurance
- Access to a range of other benefits & perks
- Company pension scheme

**Role overview**

**Key tasks**
- Taking incoming calls from customers, engineers, and suppliers, providing support and administration service
- Customer management responsibility for a number of customers
- Attend Customer meetings to ensure work is being carried out to agree standards
- Uploading to customer portals all relevant compliance certification and updating any job notes
- Ordering of van stock orders, orders for remedial jobs and any other equipment required by engineers
- Liaison with customers to ensure they are kept informed on progress and managing any issues
- Ensuring all jobs are planned, allocated within agreed SLA
- Ensure all jobs are progressed by engineers within the operating system when they have been physically completed
- Review, action and update the business on the progress of customers works
- Ensure you work with the ROMs to continually review labour against demand.
- Share KPI reporting to service delivery management and regional leads to show performance
- Ordering of stock/parts required by engineers for completion of jobs

**Criteria**
- Proficient level of computer skills, such as use of Systems, Outlook, Excel etc.
- Excellent customer service skills
- Good organisational skills
- Experience of working in a customer-facing role
- Experience of managing challenging situations in a customer-facing role
- The ability to provide outstanding customer service
- Experience in working in a fast-paced environment
- Demonstrate experience of taking ownership of customer queries
- Excellent communication skills
- Good attention to detail
- Talent for solving problems
- Good time management skills
- Flexibility in support of the customer and business needs
- Ability to interact with other departments and regions within JLA
- Strong team player

**Salary**: £21,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in CAMBERLEY



  • Camberley, United Kingdom Hays Business Support Full time

    Your New CompanyYou will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to join a company which continuously invests in its people, products, customers and technology. Your New RoleYou will...


  • Camberley, United Kingdom HAYS Full time

    £28K + 5% company bonus +excellent benefits, Customer Logistics Coordinator, Camberley, Full Time 18-month FTC Your New CompanyYou will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector.  This is an amazing opportunity to...


  • Camberley, Surrey, United Kingdom Hays Full time

    £28K + 5% company bonus +excellent benefits, Customer Logistics Coordinator, Camberley, Full Time 18-month FTC Your New Company You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity...


  • Camberley, United Kingdom Source4 Personnel Solutions Full time

    Our client in Camberley is looking for a scustomer service / Dispatcher to join their team. You will join a well established company who are industry leaders. Working within a supportive and friendly team, within an modern office enviroment. **Key duties of the role**: - Dispatching of vehicles - Handling customer enquires - Recording important information...


  • Camberley, United Kingdom HAYS Full time

    £28K + 5% company bonus +excellent benefits, Customer Care Representative, Camberley, Full Time 18 month FTC Your New CompanyYou will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector.  This is an amazing opportunity to...


  • Camberley, United Kingdom Hays Specialist Recruitment Limited Full time

    Your New CompanyYou will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to join a company which continuously invests in its people, products, customers and technology. Your New RoleYou...

  • Care Coordinator

    12 hours ago


    Camberley, United Kingdom Remarkable Jobs Full time

    **Care Coordinator** **Salary: £27K - £31K - Depending on Experience + Excellent Benefits (pension, private health insurance, private GP)** **Location: Majority in Wokingham/Camberley with an approx. max 10-miles radius. **(Mileage paid at £0.30) **Full-time/Permanent - Monday to Friday, 8.30 - 16.30** Remarkable Jobs are delighted to be working with...


  • Camberley, United Kingdom Siemens Gamesa Renewable Energy Full time

    It takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. Siemens Gamesa has a vision for renewable energy: we believe in the power of nature and technology. Help us to be ready to face the energy challenges of tomorrow...

  • Mdt Coordinator

    1 month ago


    Camberley, United Kingdom Your World Professional Full time

    **Job Introduction**: Your World Professional is currently recruiting a MDT Coordinator in Camberley on a temporary basis. Your World Healthcare is a leading specialist healthcare recruitment agency, placing a range of healthcare professionals including Non-Clinical and Clinical positions. **MDT Co-Ordinator** **Location**: Aylesbury/High Wycombe...


  • Camberley, United Kingdom Siemens Healthineers Full time

    **Customer Care Representative (Logistics Coordination) - Camberley, Surrey** Do you want to contribute to the future of healthcare? Siemens Healthineers are looking for a Customer Care Representative to join our Customer Care Centre (CCC). Core hours are 8am-4pm & 10am-6pm (rotating), and there is a hybrid office/home split. This is a 7 day contract so...


  • Camberley, United Kingdom Siemens Mobility Full time

    **Job ID**: - 378467**Company**: - Siemens Healthcare Limited**Organization**: - Siemens Healthineers**Job Family**: - Customer Services**Experience Level**: - Experienced Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Office/Site only**Contract Type**: - Permanent**Customer Care Representative (Logistics Coordination) -...


  • Camberley, United Kingdom Ping Chartered Accountants Full time

    **About us** Ping Chartered Accountants is a small business in Camberley. We are professional, agile and customer-centric. Our work environment includes: - Modern office setting **Responsibilities** - Organize office and assist associates in ways that optimize procedures - Sort and distribute communications in a timely manner - Create and update records...


  • Camberley, Surrey, United Kingdom Hays Full time

    £28K + 5% company bonus +excellent benefits, Customer Care Representative, Camberley, Full Time 18 month FTC Your New Company You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to...


  • Camberley, United Kingdom KOOSA Kids Ltd Full time

    In line with continued growth, a fantastic opportunity has just opened up for a **Children’s Activity Coordinator** to join our head office team, based in Camberley, Surrey. Fully Ofsted registered, KOOSA Kids are one of the UK’s leading providers of holiday, after school and breakfast club childcare for children aged 4 to 13, directly operating over 50...


  • Camberley, United Kingdom Personnel Selection Full time

    A summary of key tasks is as follows: - Research of prospect contact details and updating the database - Building appropriate filters as required - Fact finding for future opportunities, e.g. next contract review dates Recording details of booked appointments into the Business Development Log - To achieve the targets sets for them by the Manager - Support...

  • IT Support Analyst

    1 day ago


    Camberley, United Kingdom IT Search & Select Full time

    Are you an experienced and customer-focused 2nd line support specialist looking for a new challenge? Do you have a passion for IT and a keen interest in finance? If so, we have an exciting opportunity for you!We are a leading finance company based in Surrey, providing innovative solutions and services to our clients across the UK. We are looking for a 2nd...


  • Camberley, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service Advisor / General Operative** The Best Connection are currently seeking a **Customer Service Advisor/All Rounder** for a company based in **Camberley**. We are looking for people to join the team in the office on a Temp-Perm basis. **Pay**: - £10.42ph **Hours**: - Monday to Friday - 0900-1730 - Will be needed in the shop on...


  • Camberley, United Kingdom HAYS Full time

    Customer Service Administrator, Permanent, Full time, Mon to Fri, Hybrid, £26K Plus excellent benefits. Your new companyYou will be joining an organisation who lead their market sector and are an outstanding employer.Your new roleYou will be joining a professional, well-established, and friendly customer services team who work to common goals and...


  • Camberley, United Kingdom Fourwalls Full time

    Job Advert **Job Specification** **CREATIVE OPERATIONS COORDINATOR** Fourwalls is an exciting, innovative and rapidly expanding business offering a wide range of property marketing and surveying services to estate agents, surveyors and architects including photography, floor plans, EPC’s and CGIs. We are looking for a Creative Operations Coordinator...


  • Camberley, United Kingdom Fourwalls Full time

    Job Advert **Job Specification** **CREATIVE OPERATIONS COORDINATOR** Fourwalls is an exciting, innovative and rapidly expanding business offering a wide range of property marketing and surveying services to estate agents, surveyors and architects including photography, floor plans, EPC’s and CGIs. We are looking for a Creative Operations Coordinator...