IT Support Analyst

2 weeks ago


Camberley, United Kingdom IT Search & Select Full time

Are you an experienced and customer-focused 2nd line support specialist looking for a new challenge? Do you have a passion for IT and a keen interest in finance? If so, we have an exciting opportunity for youWe are a leading finance company based in Surrey, providing innovative solutions and services to our clients across the UK. We are looking for a 2nd line support specialist to join our IT team and provide technical support and troubleshooting for our internal and external users.As a 2nd line support specialist, you will be responsible for:- Responding to and resolving IT issues raised by users via phone, email, or ticketing system- Escalating complex or unresolved issues to 3rd line support or external vendors- Installing, configuring, and maintaining hardware, software, and network devices- Performing regular backups, updates, and security checks- Documenting and reporting IT incidents, problems, and solutions- Providing training and guidance to users on IT systems and best practices- Contributing to IT projects and initiatives as requiredTo be successful in this role, you will need:- At least 2+ years of experience in a similar 2nd line support role- A good knowledge of Windows, Azure, Office 365, Active Directory, Exchange, and other common IT applications and systems- A basic understanding of networking, firewalls, routers, switches, and VPNs- Excellent communication, problem-solving, and customer service skills- A proactive, flexible, and team-oriented attitude- A willingness to learn new skills and technologiesWhat we offer:- A competitive salary and benefits package- A friendly and supportive work environment- A chance to work with a dynamic and growing finance company- A variety of learning and development opportunities- A flexible work schedule and remote working options



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