Customer Service and Reception Executive

2 weeks ago

London, United Kingdom Primary Care Holdings ta Living Room Health Full time

**Role Description**

IMMEDIATE START AVAILABLE

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Clinic and to portray the Clinic in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.
- Greet patients and visitors to the practice.
- Book in, amend and cancel outpatient clinic bookings in line with practice bookings procedures ensuring optimum efficiency of the outpatient booking system.
- Responsibility of the everyday checklists.
- Preparation of patient records, labels, filing, scanning and archiving.
- Respond and/or redirect all patient and visitor requests accordingly.
- Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
- Preparation of refreshments for all the patients, clinicians and visitors
- Advise patients for any delays, cancelations or any changes that have occur on the day.
- Opening and closing the building as per checklists.
- Contribution to team effort by accomplishing related results as needed.
- Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
- Undertake administration tasks as allocated on rota.
- Action start and end of day procedures.
- Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
- Data protection and confidentiality of patients.
- Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
- Work safely at all times in accordance with Legislative requirements and Clinic Policy and Procedures.

**Qualifications**
- Good standard of Education including English and Maths at
- GCSE Grade c or above (or equivalent)
- NVQ in customer or patient service desirable
**Experience**:

- Proven experience of effective customer or patient experience
- Working in high pressure environment
- Tactful handling of sensitive queries and questions
- Service improvements
- Administrative duties
- Working with people with a diverse range of needs
- Acting on own initiative to deliver a high quality experience
- Working effectively in a high pressure environment
- Private healthcare or hospitality industry
**Key Skills**
- Ability to communicate effectively and compassionately with patients and families even when challenging situations present
- Ability to work on your own and within a multi-disciplinary team
- Prioritisation
- Service improvement
- Forward thinking
- Problem solving
- Be professional and responsible
- Relating to diverse people from various backgrounds
**Personal Qualities**
- Compassionate, courteous and empathetic
- Charismatic and friendly
- Postive ‘can-do’ attitude
- Good verbal and written communication style
- Open minded and able to deal with complexity calmly
- Team player doing the right thing for the collective team
- Patient focused - always at the centre of decision making
- Willingness and motivation and ability acting on own initiative
- Ability to work effectively under pressure

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

Schedule:

- 8 hour shift

Work Location: One location

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