Band 3 Referral Management Centre Agent

1 month ago


Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

The Referral Management Centre provides a high quality appointment booking, referral management and message taking service for MSK Physiotherapy, Podiatry and IMT Services.

The post holder will have a broad and flexible range of skills including excellent communication skills both on the telephone and in writing. The Post holder will also have the ability to work under pressure and have the ability to work independently and as part of a team where they will be expected to contribute towards the continued development of the Referral Management Centre.

The post holder must provide a consistently high level of skill involving accurate data inputting, liaising with service users, taking inbound and making outbound calls to patients to book and rearrange appointments, monitoring and processing of referrals and managing the waiting lists for different services.

IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

For further details on the main responsibilities, please see the attached job description and person specification



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    The Referral Management Centre provides a high quality appointment booking, referral management and message taking service for MSK Physiotherapy, Podiatry and IMT Services.


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