Band 3 Referral Management Centre Agent
1 month ago
The Referral Management Centre provides a high quality appointment booking, referral management and message taking service for MSK Physiotherapy, Podiatry and IMT Services.
The post holder will have a broad and flexible range of skills including excellent communication skills both on the telephone and in writing. The Post holder will also have the ability to work under pressure and have the ability to work independently and as part of a team where they will be expected to contribute towards the continued development of the Referral Management Centre.
The post holder must provide a consistently high level of skill involving accurate data inputting, liaising with service users, taking inbound and making outbound calls to patients to book and rearrange appointments, monitoring and processing of referrals and managing the waiting lists for different services.
IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
For further details on the main responsibilities, please see the attached job description and person specification
-
Band 3 Referral Management Centre Agent
1 month ago
Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full timeThe Referral Management Centre provides a high quality appointment booking, referral management and message taking service for MSK Physiotherapy, Podiatry and IMT Services.
-
Band 3 Referral Management Centre Agent
2 months ago
Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full timeThe Referral Management Centre provides a high quality appointment booking, referral management and message taking service for MSK Physiotherapy, Podiatry and IMT Services. The post holder must provide a consistently high level of skill involving accurate data inputting, liaising with service users, taking inbound and making outbound calls to patients to...
-
Band 3 Referral Management Centre Agent
6 days ago
Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full timeThe Referral Management Centre provides a high quality appointment booking, referral management and message taking service for MSK Physiotherapy, Podiatry and IMT Services. The post holder must provide a consistently high level of skill involving accurate data inputting, liaising with service users, taking inbound and making outbound calls to patients to...
-
Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full timeA wonderful opportunity has arisen to grow our own staff via Apprenticeship programmes within the Referral Management Centre here at Birmingham Community Healthcare NHS Foundation Trust. If you’re looking to start your career or change your direction this is a great opportunity. Applicants will be required to undertake a 45 hour voluntary placement in the...
-
Band 4 Referral Management Centre Team Leader
3 weeks ago
Birmingham, United Kingdom Birmingham Community Healthcare NHS FT Full timeThe successful candidate will need to demonstrate experience of people/team management including sickness/annual leave monitoring, shiftrostering, data analysis and reports as well as having an understanding of operational service delivery needs.You will work closely with the Referral Centre Manager, Senior Team Leader and the Clinical Management Team to...
-
Neurology and Anaesthesia Clinical Team Leader
2 weeks ago
Birmingham, United Kingdom Blaise Veterinary Referral Centre Full timePosted on 20/02/2023 Neurology and Anaesthesia Clinical Team Leader Blaise Veterinary Referral Centre Up to £38,000pa DOE plus benefits and qualification allowances, relocation allowance up to £5000 Building the foundations of a sustainable career At IVC Evidensia, we have over 100 referral sites that have joined our UK & Ireland network over the years....
-
Ooh Clinical Team Leader
2 weeks ago
Birmingham, United Kingdom Blaise Veterinary Referral Centre Full timePosted on 24/04/2023 OOH Clinical Team Leader Up to £38,000pa plus benefits and up to £5000 relocation allowance Help shape the future of Emergency and Critical Care Blaise Veterinary Referral Centre will be a large-scale, multi-disciplinary, specialist-led referral hospital which encompasses the culture and values we pride ourselves on at IVC Evidensia....
-
Customer Service Agent
3 weeks ago
Birmingham, United Kingdom IQ Talent Solutions Full timenterQuest are proud to be working with one of our most prestigious clients who are an industry leader in the Banking sector, supporting them with the recruitment of a Customer Service Agent to join their team in Birmingham. This role offers a competitivesalary and company benefits. This role will be working in conjunction with the Call Centre Management...
-
Band 3 Msk Physiotherapy Assistant
1 month ago
Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full timeAn exciting opportunity has arisen for enthusiastic and self-motivated Band 3 Physiotherapy Assistants to join the Musculoskeletal Outpatient Physiotherapy Service within Birmingham Community Healthcare NHS Foundation Trust. We are looking for dynamic individuals who are passionate about providing a first class service to people with a variety of...
-
Recruitment Agent
2 days ago
Birmingham, United Kingdom Driver Agent Limited Full timeBusy office in Birmingham City Center is looking for Recruitment Agent to join our team. As the Recruitment Agent you will be responsible for: - Booking face to face interview - Supporting with the on boarding process - Managing your own day to ensure you are meeting weekly Job Types Part time, Permanent **Salary**: £12,500.00-£13,500.00 pro rota per...
-
Call Centre Agent
6 days ago
Birmingham, United Kingdom Rentokil Initial Full timeCall Centre Agent (Full Time) Birmingham (Hybrid Working) **Salary**: £20,002 starting + bonuses + incentives + company discounts website. Increasing to £20,815.45 with performance bonus, after completion of probation period. Opportunity to earn more through RI Rewards based on customer feedback. **Hours**: 40 hours - Monday to Friday - Between...
-
Family Services Contact Centre Agent 1
1 week ago
Birmingham, United Kingdom Ministry of Justice Full timeSalary 1 - £21,355 Number of jobs available 1 - 3 Detail of reserve list 1 - 12 Months Region 1 - West Midlands City/Town 1 - Birmingham Building/Site 1 - First Floor, Edward House, Quay Place, Edward Street, B1 2RA Grade 1 - AA Organisation Grade for HMPPS 1 - Band 2 Post Type 1 - Fixed Term Duration of appointment 1 - Up to 1 year Working...
-
Family Services Contact Centre Agent 1
1 week ago
Birmingham, United Kingdom Ministry of Justice Full timeSalary 1 - £21,355 Number of jobs available 1 - 3 Detail of reserve list 1 - 12 Months Region 1 - West Midlands City/Town 1 - Birmingham Building/Site 1 - First Floor, Edward House, Quay Place, Edward Street, B1 2RA Grade 1 - AA Organisation Grade for HMPPS 1 - Band 2 Post Type 1 - Fixed Term Duration of appointment 1 - Up to 1 year Working...
-
Recruitment Agent
1 month ago
Birmingham, United Kingdom Driver Agent Limited Full timeBusy office in Birmingham City Center is looking for Recruitment Agent to join our team. As the Recruitment Agent you will be responsible for: - Booking face to face interview - Supporting with the on boarding process - Managing your own day to ensure you are meeting weekly Job Types Part time, Permanent **Salary**: £12,500.00-£13,500.00 pro rota per...
-
Hospitalist
1 week ago
Birmingham, United Kingdom Blaise Veterinary Referral Centre Full timePosted on 01/08/2023 **Help shape the future of Emergency and Critical Care**: Blaise Veterinary Referral Centre will be a large-scale, multi-disciplinary, specialist-led referral hospital which encompasses the culture and values we pride ourselves on at IVC Evidensia. Blaise will add to our extensive referral network, which now consists of over 100...
-
Hospitalist
1 week ago
Birmingham, United Kingdom Blaise Veterinary Referral Centre Full timePosted on 01/08/2023 **Help shape the future of Emergency and Critical Care**: Blaise Veterinary Referral Centre will be a large-scale, multi-disciplinary, specialist-led referral hospital which encompasses the culture and values we pride ourselves on at IVC Evidensia. Blaise will add to our extensive referral network, which now consists of over 100...
-
Band 3 Education Centre Administrator
7 days ago
Birmingham, United Kingdom University Hospitals Birmingham Full time**Job summary**: An exciting opportunity has risen in the Education Centre at University Hospitals Birmingham NHS Foundation Trust to join our friendly reception team. We are looking for an enthusiastic and motivated individual who will be the first point of contact, providing a high quality, professional reception service to staff, colleagues and visitors...
-
Band 3 Team Administrator
6 days ago
Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full timeLEARNING DISABILITIES SERVICE - CENTRAL HUB, RIVERSIDE LODGE Permanent Team Administrator Band 3, part-time 16 hours per week We have an exciting opportunity for a Permanent Post Band 3 in the Learning Disabilities Service. The Learning Disabilities Service provides a range of services for people in the West Midlands to assist them in managing their...
-
Contact Centre Agent
1 month ago
Birmingham, United Kingdom Sandwell and West Birmingham NHS Trust Full timeWe have a part time post working Monday - Wednesday at our Care Navigation Centre at Sandwell General Hospital, To work as part of Primary Care Community and Therapies Clinical Group admin pool within the Community Contact Centre. This post is to support the Phlebotomy services, providing a comprehensive efficient and effective telephone based referral...
-
Band 3 Dietetic Assistant
3 days ago
Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeTwo Band 3, 1.0WTE, Dietetic Assistants in Healthcare for Older People and Trauma. An opportunity has arisen for two dietetic assistants to work either within the Older People and Acute Medicine wards, based in the Heritage site or on the Trauma wards of the Queen Elizabeth Hospital Birmingham. These acute wards are managed by a strong multidisciplinary...