Contact Centre Agent

3 weeks ago


Birmingham, United Kingdom Sandwell and West Birmingham NHS Trust Full time

We have a part time post working Monday - Wednesday at our Care Navigation Centre at Sandwell General Hospital,

To work as part of Primary Care Community and Therapies Clinical Group admin pool within the Community Contact Centre. This post is to support the Phlebotomy services, providing a comprehensive efficient and effective telephone based referral service and appointment booking service.

You will be expected to participate in the 2 shift pattern to provide administrative cover Mon - Fri 08:00 - 17:00 on a rota basis which means 8-4 and 9-5 shift cover each week.

You will provide an administrative service for the Phlebotomy clinical service, answering a high volume of telephone calls, registering patients to the service, booking appointments and dealing with queries regarding appointments. You will also manage the service mailbox processing queries and responding accordingly.

You will be expected to take referral over the telephone and process according to the guidelines for the services.

You must be able to work under pressure as part of a team. You will require good interpersonal skills with the ability to prioritise their own workload.

There will be a requirement to learn the patient administration systems to work effectively within a paperless environment.

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

**We have three newly emerging strategic objectives**:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve live

Please see the attached Job Description and Person Specification for full details of what this role entails.


  • Contact Centre Agent

    4 weeks ago


    Birmingham, United Kingdom People Solutions Full time

    **Contact Centre Agent**: £12.00 - £14.00 per hour per hour B2 Temporary **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...

  • Contact Centre Agent

    1 month ago


    Birmingham, United Kingdom Berry Recruitment Full time

    Contact Centre Agent Berry recruitment is looking for enthusiastic individuals with a 'can do' attitude Full time Monday to Friday 09:00 to 17:30 customer focused roles for a Public Sector client based in Birmingham As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer...


  • Birmingham, United Kingdom Connect Distribution Services Limited Full time

    Join a company with a great company culture with the following: - Starting salary of £20,800 - £22,360 (plus on target bonus of £2160 bonus) - Hybrid working (once training is complete) - 31 days annual leave (including bank holidays) - Pension scheme - Access to over 250 discounts including high street and online shopping, travel, technology,...


  • Birmingham, United Kingdom Cactus Search Full time

    Contact Centre Trainer Birmingham (City Centre) £25,000 plus great benefits We are currently supporting a key client of ours with the recruitment of a new **Contact Centre Trainer** for their Customer Services function in their Birmingham site. The main purpose of this role will be to support the business operations with all new starters & existing training...


  • Birmingham, United Kingdom LTK Consultants Ltd Full time

    **Contact Centre Sales Advisor (£23,000 pro rata + bonus)** LTK Consultants Ltd is a Birmingham based leading Automotive Consultancy working with top brands such as Peugeot, Citroen, DS, Vauxhall, and Fiat. Our contact centre is the foundation of our company focusing on customer care, whether that be Parts, Service, Accident Repair or Vehicle Sales. We...

  • Customer Service Agent

    12 hours ago


    Birmingham, United Kingdom IQ Talent Solutions Full time

    nterQuest are proud to be working with one of our most prestigious clients who are an industry leader in the Banking sector, supporting them with the recruitment of a Customer Service Agent to join their team in Birmingham. This role offers a competitivesalary and company benefits. This role will be working in conjunction with the Call Centre Management...

  • Contact Centre Tutor

    1 month ago


    Birmingham, United Kingdom KM Education Recruitment Ltd Full time

    KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.Job Title:Contact Centre Tutor/TrainerLocation:RemoteSalary:£30,000Type:Full Time, PermanentEssential Criteria:Must hold a Teaching qualification at Level 3 or above (PTLLS/AET) or above/equivalent.Must have worked within a Call/Contact Centre environment, with...


  • Birmingham, United Kingdom HealthHarmonie Full time

    **Job Title: Contact Centre Call Handler** **Contract Type: Permanent** **Hours: Full-time - 37.5 hours per week** **Location: Edgbaston, Birmingham (B15 3BU)** **Salary: Competitive + incentive scheme **Benefits** - Incentive scheme - £250 quarterly bonus - Ongoing Support and Training - Excellent Career Progressions - with many members of our...


  • Birmingham, United Kingdom National Highways Full time

    We are inviting applicants to join our exciting Customer Contact Centre, working for National Highways. We are recruiting for Contact Centre Operators to work from our modern, purpose built contact centre, based within the National Traffic Operations Centre, Quinton, Birmingham. Free parking is provided. With a salary of £23,780 an annual performance...


  • Birmingham, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Contact Centre Team Leader - We’re looking for someone to...


  • Birmingham, United Kingdom HealthHarmonie Full time

    **Job Title: Contact Centre Call Handler** **Contract Type: Permanent** **Hours: Part Time - 24 hours per week** **Location: Edgbaston, Birmingham (B15 3BU)** **Salary: Competitive + incentive scheme** **Shift patterns** **Mon - Thurs 4pm - 8pm & Sat 9am - 5pm (office based) **Benefits** - Incentive scheme - £250 quarterly bonus - Ongoing Support and...


  • Birmingham, United Kingdom Franklyn Associates Full time

    We have a Arabic campaign that we are currently running, we need some fluent arabic speakers! It is a simple event registration campaign; where the agents will be calling contacts within organisations and inviting them to an event in Dubai. it will be an office based role. T The hours of work will be Monday to Friday, 8.00am - 2.00pm (20 minutes...


  • Birmingham, United Kingdom Marston Holding Limited Full time

    Vacancy ID: - 034107 - Town: - Birmingham - Closing Date: - 03-Mar-2023 - Salary: - 19,831.50 **Customer Service Agent** - £19, 831.50- Marston Holdings Limited has an exciting opportunity for a Customer Service Agent to join their team on a full time, permanent basis. Hybrid working is available after initial training.- As a Customer Service Agent...


  • Birmingham, United Kingdom HealthHarmonie Full time

    **ABOUT US** HealthHarmonie Ltd is a fast paced, growing organisation that operates from the vibrant city centre of Birmingham. Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide...


  • Birmingham, United Kingdom Marston Holding Limited Full time

    Vacancy ID: - 038103 - Town: - Birmingham - Closing Date: - 16-Jun-2023 - Salary: - £20,319.00 **Home - Based Customer Service Agent** - £20,319**Are you tired of commuting to work every single day? Are you looking for a role that offers exceptional on the job training?** - Marston Holdings Limited has an exciting opportunity for a Home-Based Customer...


  • Birmingham, United Kingdom Marston Holding Limited Full time

    Vacancy ID: - 032764 - Town: - Birmingham - Closing Date: - 17-Feb-2023 - Salary: - 19,831.50 **Home-Based Customer Service Agent** - £19, 831.50- Marston Holdings Limited has an exciting opportunity for a Home-Based Customer Service Agent to join their team on a full time, permanent basis.- As a Customer Service Agent with Marston Holdings Ltd you...

  • Site Agent

    4 days ago


    Birmingham, United Kingdom HAYS Full time

    Site Agent - Permanent - Birmingham - Water Schemes - Main Contractor - Civil Engineering Your new company You will be joining a leading main contractor working on water schemes in the Birmingham area. My client has a strong pipeline of work in the water sector and offers excellent opportunities for career progression and professional development. Due to...

  • Site Agent

    4 days ago


    Birmingham, United Kingdom HAYS Full time

    Job Description Site Agent - Permanent - Birmingham - Water Schemes - Main Contractor - Civil Engineering Your new company You will be joining a leading main contractor working on water schemes in the Birmingham area. My client has a strong pipeline of work in the water sector and offers excellent opportunities for career progression and professional...

  • Site Agent

    2 days ago


    Birmingham, United Kingdom HAYS Full time

    Job Description Site Agent - Permanent - Birmingham - Water Schemes - Main Contractor - Civil Engineering Your new company You will be joining a leading main contractor working on water schemes in the Birmingham area. My client has a strong pipeline of work in the water sector and offers excellent opportunities for career progression and professional...

  • Site Agent

    4 days ago


    Birmingham, United Kingdom Hays Full time

    Site Agent - Permanent - Birmingham - Water Schemes - Main Contractor - Civil Engineering Your new company You will be joining a leading main contractor working on water schemes in the Birmingham area. My client has a strong pipeline of work in the water sector and offers excellent opportunities for career progression and professional development. Due to...