Tech Ops Specialist

2 weeks ago

London, United Kingdom marshmallow Full time

**Our mission**:
Definitely not a sweet shop.

We're the tech company making insurance more accessible and more affordable for as many people as possible.

We’re proud of our journey so far. We’ve helped hundreds of thousands of customers get fairer cover, all while being rated excellent on Trustpilot. But we’re just getting started.

Over the next 2 years, we’re planning to help even more people by launching products and services across different sectors and countries

If you're looking for a challenge, our next chapter is set to be an exciting one

**How we work**:
We've created a culture of trust which allows us to work autonomously without fear of failure, to challenge decisions, and be heard. It empowers us to drive our own careers and to move at unparalleled speed. And because we're treading new ground, we're all mastering new skills along the way.

Explore our Culture Handbook to find out more about life at Marshmallow, or read our blog

**The Tech Ops Team**

Tech Operations is a small team of 4 (3 in London and 1 in Budapest) at Marshmallow. Our job is to make sure that all our internal technology works seamlessly for our people. This means working on joiner, leaver & mover processes, providing day-to-day troubleshooting support, helping with office AV and finding the latest technology to support our fast-paced, collaborative, agile working environment.

We’re looking for a **Tech Ops Specialist** in **London** to join a critical function in supporting our growth in Hungary & London. Each member of the team has areas of expertise, but we support each other and work on problems as diverse as we are.

**What you’ll be doing**:
As the **Tech Ops Specialist**, you'll help ensure our people have all the technical kit and knowledge they need to succeed. You'll work closely with the Tech Ops team to manage Marshmallow's day-to-day IT needs. You'll also think strategically about how we improve our IT infrastructure to keep Marshmallow functioning smoothly, especially as we scale. You will be:

- Owning the onboarding experience of our new people from setting up 0 touch deployments, to hosting Tech Onboarding and improving self-service documentation in the Budapest office and for remote joiners
- Owning the offboarding experience of our leavers, making sure the laptops are locked out after the offboarding process, the kit is returned to the office and it’s ready for new joiners
- Deal with providers to make orders and purchase a new kit, send equipment for repair and deal with the invoices approval for Hungary to help our Finance team
- Providing first and second-line support for tech requests in person and remotely within the business SLAs for our 3 offices (London, Budapest and Gibraltar). Helping improve knowledge and providing guidance to more junior team members as well as resolving queries.
- Improve our processes and systems on a daily basis, helping with documentation and Tech Ops inventory
- Helping and supporting Audits when needed, offering help looking for processes, updating information, making new changes, etc
- Manage the printer, AV and network in the office
- Help one of our Tech Ops Specialists with MDM for Mac (Jamf Pro) and Windows (Hexnode) - help with policies, configuration profiles, dashboards to track what’s going on, etc

**Who you are**:

- You show exceptional attention to detail and enjoy getting stuck into processes
- You are curious and love to learn how to fix things. You always share anything you've learned, making your learnings team learn, and helping everyone to grow
- You are highly organised, you set deadlines and deliver to your deadlines
- You are good at communicating. You understand that most people have less knowledge of tech than you do and communicate accordingly
- You are friendly, empathetic and approachable
- You are a team player, you put the needs of your team first and help others
- You take initiative and work independently to get things done, asking for help when you need it

**What we're looking for from you**:

- Experience working with technology and resolving IT issues both in person and remote
- Set-up & installation of new equipment which may include Desktops, MacBooks Pro, Windows devices, iPads, etc
- Experience with Google Workspace, Slack, Office 365, Atlassian, Jamf Pro and/or any other similar MDM
- Previous experience managing office Audio/Visual (AV) equipment onsite and offsite

**Experiences that are beneficial but not required**
- Any background in IT like apprenticeships, degree or other tech qualifications in a technology-related field would be beneficial
- Worked in a start-up where things can move more quickly than in more traditional environments
- JAMF 100 certification or higher
- Experience scripting and automating processes

**Our process**:
We break it up into 3 stages:

- Initial call with one of our Talent Acquisition Partner (45 mins)
- A skill-based interview where you will fill in details i.e. present a cas

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