Sales Operations Specialist

4 weeks ago

London, United Kingdom Informa Tech Full time

Company Description
**About Informa Tech**

Informa Tech’s market-focused business connects communities and audiences across the global Information and Communications Technology industry. Informa Tech informs, educates, and connects the technology community through world-class research, training, events, and media. We offer an unrivaled reach to decision-makers in the technology marketplace, leveraging over 100 recognized brands trusted for research, information, education, and networking.

**Job Description**:
As a Sales Operations Specialist, you will be identifying information about process improvements that will drive growth and revenue. That could mean reviewing sales targets, pitch decks, territory assignments, renewals, and more. You will work within Salesforce to produce accurate reporting, ensuring that the CRM, and all supporting systems, integrate efficiently. In addition, you will support the full event rebooking process, travel onsite to several shows, and coordinate with multiple stakeholders to execute on each event. _Are you ready to jump in?_

**Day-to-day Responsibilities**
- Contributes to creating, updating, and auditing reports and dashboards across the Informa Tech brands - events and media.
- Prepares custom reports and analysis by brand. Experience in Excel is not required, but highly recommended.
- Learn our end-to-end Sales process in order to train incoming Sales team members in Salesforce. Will become our first line of defense to help any Sales team members trouble shoot questions and escalate any issues that are of high priority.
- Works with Operations and Salesforce support teams to adjust fields and workflows, identify and fix potential issues, adjust territory divisions.
- Troubleshoots and solve problems within Salesforce and other systems.
- Manages the contract process in Salesforce using tools such as Adobe Sign, Conga, and DocuSign.
- Prepares daily, weekly, and monthly update logs/JIRA tickets relating to ongoing and upcoming projects and sales activities.
- Establishes consistent re-book best practices and shares knowledge to create new contracts, products, and data files for pre-show preparation.
- Collaborates with internal developers and product owners to translate best practices from event to event.
- Supports rebook teams onsite; includes troubleshooting technical needs for ORBIT/Touchplan, and assisting with sales suite set up and design.

**Qualifications**:
**Experience & Qualifications**
- Demonstrable experience within a sales operations or enablement of at least one (1) year in B2B
- Been in an environment where you need to focus on the accuracy of data, delivery, and reporting.
- Highly organized, with a strong ability to balance multiple projects at once while paying absolute attention to detail
- Focus on accuracy and timeliness of delivery. The ability to juggle multiple tasks is important.
- A strong influencer who is able to coordinate across multiple internal teams including Sales within Pillar, Sales Operations.
- Able to communicate solutions to peers and management effectively
- Exemplary high standards of customer service, integrity; motivated and driven to succeed
- Ability to work independently as well as in a partnership and team
- Understands sales principles and processes
- CRM knowledge and experience a plus
- Process improvement expertise

Additional Information
**About Informa**

Why work for Informa?
- 25 days annual leave plus bank holidays, 4 days for volunteering and a day off for your Birthday (Holiday runs from January to December)
- Friendly staff who are all “expert’s experts” and additional training for development
- Pension match and a range of other entirely flexible benefits to suit your needs - 5% Pension Scheme.
- Regular Social Events and Networking opportunities
- Share-Match options - become a shareholder
- Eye Care - Including eye test and glasses
- EAP - legal & financial advice, wellbeing, counselling services. Mental health first aiders
- My Active Discounts - Discounts on a variety of products from fitness, travel and retail
- Flexible benefits - Critical illness insurance, Pension, Dental, Gym Membership, Dining Membership Card, Cycle to work scheme

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