Administrator
2 days ago
The role will involve supporting several key processes underpinning the business with direct contact with the Theatre Manager, Scheduling, clinical staff, patients and suppliers on a daily basis as well as other external parties as required.
This is a very hands-on role with the applicant needs to be fully involved in the day-to-day functioning of the Hospital.
The position will involve but not limited to following duties and responsibilities.
- To meet and greet patients and to support admissions and discharge as necessary.
- Managing surgical scheduling including the preparation of weekly surgical lists and patient files, organising files, providing quotations, ordering lenses, ordering graft tissue, and preparation of all administration required for surgery.
- To ensure accurate stock management records are maintained for all equipment, drugs and medicines under supervision.
- Maintain close liaison with administration staff, especially with the scheduling team.
- Maintaining and updating patient records and handling confidential information
- Creating accurate documents such as letters from the in-house portal to send to patients and medical professionals.
- To ensure all patients notes and other health records/results are available for the Theatre team at least 48hrs prior to appointment date and adequately prepared.
- Managing of internal mail and inter site correspondence.
- Preparation of new patient packs.
- Document printing, copying, scanning and filing.
- Manage patient queries and escalate to the appropriate staff.
- Ad hoc responsibilities.
**KEY SKILLS AND EXPERIENCE**
- Experience and confidence in telephone call handing in an office environment is essential.
- Excellent written and verbal communication skills techniques are crucial with a high level of computer literacy including a working knowledge of Microsoft office.
- Excellent organizational skills to ensure patients and medical staff receive timely and quality support with the ability to multitask.
- Empathy for dealing with patients and their families.
- Excellent problem-solving skills especially when dealing with challenging situations.
- Excellent customer service skills and the ability to put the needs of patients first.
- The ability to function well in a team while taking on individual accountability to provide effective administrative support.
- Willingness to learn new tasks and the ability to take on and accept responsibility.
- Ability to maintain strict confidentiality and deal with the public in a sensitive way.
Working Monday to Friday, 37.5 hours a week. Parking on site.
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