Digital Fundraising Support Officer

6 months ago


London, United Kingdom CAFOD Full time

**Starting Salary: £31,872 - £33,472 p.a depending on experience (London Weighting Included in salary)**

**Contract: Permanent**

**Hours of work: Full time/35 hours per week**

**Location: London Office/ Hybrid**

This is an exciting opportunity to help CAFOD take advantage of the huge opportunities that the digital sector holds for fundraising. You will be helping to look after CAFOD’s supporters: inspiring them to donate to help people living in poverty and ensuring that their experience doing so is fulfilling.

You will be sitting within the Supporter Fundraising team, working with the Digital Fundraising Manager and colleagues across fundraising, digital and communications, and liaising with the teams across the wider organisation.

You’ll be busy from the start - getting to grips with our digital systems and processes - so being proactive with the ability to pick up information quickly and learn on your feet will be an advantage. You will be comfortable working autonomously and managing a busy and varied workload.

**Key Responsibilities**

**Digital Fundraising**
- Implement digital fundraising plans and work with the Digital Fundraising Manager to make digital fundraising more effective.
- Assist fundraising colleagues in setting up online appeals, for example by creating appeal pages on the CAFOD website.
- Assist with the rapid set up of appeals in response to major emergency and disaster appeals.

**Reporting and Analysis**
- Monitoring CAFOD digital fundraising campaigns against goals and objectives.
- Monitor and report back on campaign income.
- Monitor the Search Engine Optimisation (SEO) performance of CAFOD appeals, and optimise pages in consultation with the Digital Manager and Website Editor.
- Produce reports showing the performance of CAFOD campaigns during and post.

**Team working**
- Attend and contribute to regular team, section, divisional and CAFOD-wide meetings and briefings.
- Work as a supportive member of the digital and fundraising teams, providing cover for and training of staff and volunteers as required.
- Join the team of website editors and complete training to become an advanced user.
- Support colleagues to edit the CAFOD website and optimise their pages.

**What We're Looking For**

In addition, the essential criteria for the role will include:

- Proficiency in digital communications with experience using digital channels to inspire audiences to act.
- Experience uploading content to websites and contributing to marketing plans.
- Writing and editing skills for websites, requiring little additional supervision.
- Interest in marketing, fundraising, and charity communications.
- Analytical mindset with the proven ability to transform complex raw data into engaging and visual reports.
- Working knowledge of analytics software and systems including Google Analytics/Lookers Studio.

**About you**

Key Competencies:

- Understanding CAFOD demonstrating and actively supporting CAFOD’s vision, mission and values and what we aim to achieve.
- Accountability and working autonomously, recognising what needs to be done and taking action to deal with it. Keeps up to date with developments in the sector; readily shares knowledge or expertise with colleagues.
- The ability to build strong working relationships through an open approach, showing integrity and knowing when to seek support or advice.
- Strong communication skills with the ability to make timely contributions to decisions.
- Presents complex issues simply and clearly. Delivers well-constructed and convincing reports and presentations.
- Confident in persuading donors that CAFOD can make a real difference to the lives of those in poor or marginalised communities.
- Has a clear sense of priorities; is focused and conscientious. Contributes to organisational targets for income and engagement.

**Why Choose CAFOD?**

At CAFOD we value our employees and are committed to offering a healthy work-life balance and promoting the well-being of our employees.

Hybrid working with a minimum of 40% of your time in the London Office.

As well as the exciting opportunities this role presents, we also offer great benefits, some of which are below.
- 34 days holiday (20 days annual leave, 8 bank holidays and 6 closure days)
- Additional 10 days annual leave purchase scheme
- Cycle to work scheme and season ticket loan.
- Enhanced Maternity, paternity and adoption pay.
- Enhanced Sick pay.
- Employee Assistance Programme

We offer all our employees learning and development opportunities, we provide training, coaching and mentoring to support your development in various aspects of our work.

There's room for everyone: Catholics and non-Catholics; people of all faiths and none. We employ people in all corners of the world, of all ages and ethnicities. The result? A friendly and open-minded organisation

**Safeguarding for Children and Vulnerable Adults


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