Admin Lead

5 months ago

London, United Kingdom Central and North West London NHS Foundation Trust Full time

The post holder will be responsible for the day to day management and supervision of Community Living Well’s service user facing administrative staff that support the service. The administrative team is site based but there may be scope for occasional work from home for this role.

The post holder will be part of the Senior Management Team within Community Living Well Talking Therapies and will contribute towards service development and improvement including: the development of performance and activity reporting systems and developing systems to support the optimal use of resources for efficient and effective admin and business management processes.

The post holder will provide additional support to relevant projects through the production of accurate, timely, clear and concise reporting.

The post holder will champion the delivery of a service user focused service, promoting excellent customer service and effective working relationships both internally and externally.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

1. To manage and supervise administrative staff, identifying training and development needs for relevant staff, carrying out appropriate action as required.

1. To recruit staff as required (including temporary staff).

1. To hold regular Admin Team Meetings, and attend and contribute to team and senior management meetings.

1. To provide in-house admin support and training and development in the use of ICT, admin and business systems as required.

1. To organise the day to day work of temporary administrative staff as necessary for cover and be responsible for signing off their timesheets

1. To provide oversight of the admin team and ensure all service and Trust policies and Protocols are correctly followed.
1. and personal development plan arising from the appraisal.

Health and Safety
Central and North West London NHS Foundation Trust has a Health and Safety
Policy applicable to all employees. Employees must be aware of the responsibility
placed on them under the Employment Rights Act 1996, to ensure that agreed safety
procedures are carried out, and to maintain a safe environment for employees,
patients and visitors.
Improving Working Lives
Central and North West London NHS Foundation Trust is committed to the principles
of
Improving Working Lives and all managers are encouraged to follow Improving
Working Lives practices. Consideration will be given to all requests for flexible
working in line with Trust policy.
Staff Involvement
Central and North West London NHS Foundation Trust is committed to involve staff
at all levels in the development of the organisation.
Managers should ensure that staff are encouraged and involved in organisational and
service developments including business planning and they are able to influence
discussions, which affect them and their working conditions.
All managers should engender a culture of openness and inclusion so that staff feel
free to contribute and voice concerns. They should develop and implement
communication systems that ensure staff are well informed and have an opportunity
to feedback their views.

1. To manage and supervise administrative staff, identifying training and development needs for relevant staff, carrying out appropriate action as required.

1. To recruit staff as required (including temporary staff).

1. To hold regular Admin Team Meetings, and attend and contribute to team and senior management meetings.

1. To provide in-house admin support and training and development in the use of ICT, admin and business systems as required.

1. To organise the day to day work of temporary administrative staff as necessary for cover and be responsible for signing off their timesheets

1. To provide oversight of the admin team and ensure all service and Trust policies and Protocols are correctly followed.

1. To assist the Operational Service Support manager where required.

**1. Produce a wide range of written material**: reports, letters, agendas, minutes, programmes, producing spreadsheets and PowerPoint presentations and templates as required in order to capture, monitor, interpret, analyse and report on a wide range of information varying in complexity.

1. Liaise with colleagues, cascading appropriate information, to ensure that all staff are able to take best advantage of the systems in place and understand current procedures.

1. The post holder is responsible for monitoring of performance against set targets, this includes data quality targets and Service KPI’s.

1. Prepare monthly activity and trend reports and analysis to inform accurate forecasting of performance against key financial, service and quality targets.

1. Manage and coordinate data collection of designated administrative

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