Referrals Administrator

6 months ago


Nottingham, United Kingdom Newmedica Full time

**Who are we?**

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work®. This is a global benchmark that recognises employers who create an outstanding employee experience.

We are looking for a Referrals Administrator to join us on a fixed term basis until the end of the year. The role sits within the Services Support Group (SSG) within Central Operations. SSG comprises Customer Support, Patient Referrals and Project Implementations. Central Operations is also the home for I.T. and Logistics & Procurement. It’s a broad remit and a fast-paced team.

**Overview of the role**

The Referrals Administrator will be expected to proactively monitor referral KPI’s to help the business achieve its targets and can make a real contribution to the performance of the services.

The role is home based but occasional travel to monthly team meetings and ad-hoc company events in Nottingham and London will be required. The role is Monday to Friday with some weekend working required on a rota basis (approximately 1 weekend in 6)

**So what will I be doing?**

This is a process driven administrative role so we’re looking for people who thrive on routine and rhythm in their working life.

You’ll also be processing phone calls from external Opticians chasing appointments on patient’s behalf as well as chasing ad hoc requests from clinics e.g.; referrals rejected in error that need re-submitting.

As well as processing referrals for NHS patients you’ll be taking enquiries from private patients and booking or forwarding to the Newmedica services where appropriate.

**What experience do I need?**

We’re looking for a competent and experienced Administrator - someone with strong IT and system skills as you'll be working across multiple systems, databases and MS Office suite: Outlook, Teams, Word and Excel.
- Previous background in a healthcare industry is desirable but not essential.
- Exceptional attention to detail in your work.
- Background in a high-volume administrative position with computer-based work.
- Strong verbal and written skills.
- Background in dealing with queries over the phone in a professional and efficient manner.
- Previous use of the system eRS is desirable but not essential.
- A customer first approach to ensure our patients and clinicals services always receive excellent customer service.

**What can we offer you?**
- A competitive salary.
- Up to 12% company bonus, paid quarterly based on company performance and personal objectives.
- 26 days annual leave plus public holidays.
- Company pension.
- Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, private medical insurance, private dental care, health care scheme, death in service cover, an opportunity to sign up to a tax-free cycle to work and a retail/technology discount scheme.
- An environment where your learning and development is supported through a range of various learning tools and courses.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.



  • Nottingham, United Kingdom Newmedica Full time

    **Who are we**?** Newmedica is one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We interact with over 225,000 patients annually, from outpatient appointments to surgery to correct cataracts and helping to manage other eye conditions. We’re passionate about...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Outpatient Administrator Registration & Referrals Department Part Time 30 hours per week. Opportunity for mixture of home and office working once fully trained. An exciting opportunity has arisen for an Administrator to join our Outpatient Registration & Referrals Team within the Ambulatory Care Division based at the Nottingham NHS Treatment Centre. We...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 3 **Main area** - Registration & Referrals **Grade** - Band 3 **Contract** - Permanent **Hours** - Part time - 30 hours per week **Job ref** - 164-5745130 **Site** - Nottingham NHS Treatment Centre **Town** - Nottingham **Salary** - £22,816 - £24,336 pa **Salary period** - Yearly **Closing** - Today at 23:59 Job overview **Outpatient...


  • Nottingham, United Kingdom Response Physio & Sports Therapy Full time

    **Job description** **Location**:West Bridgford **Job Title**: Referral Administrator **Shift pattern**:Part Time (could lead to Full Time if desired) **Contract type**:Permanent **Hours per week**:24 + **Salary**:£24,000 pro-rata **Need to Know** Response Physio & Sports Therapy comprises a network of 18 clinics across the UK looking after patients...


  • Nottingham, Nottingham, United Kingdom Polaris Community Full time

    Referrals Officer - FosteringSalary: £20,878 Per AnnumLocation: Office Based - NottinghamBenefits: 30 days' Annual Leave (rising to 35 days' with length of service) + Bank Holidays, Company Pension, Life Assurance x 2, Employee Discount Scheme, Medical Cash Plan & On-Site Free ParkingAbout UsPolaris Community is an innovative and developing provider with an...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    Maintain excellent customer relations with clinical staff and NUH colleagues as well as patient and GP's in dealing with face to face enquiries and telephone enquiries. Keep all electronic files updated to ensure colleagues have the correct, up-to-date information at all times. Use initiative and experience in medical terminology to ensure that accurate...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    The post holder will be required to work within the Nottingham Treatment Centre and take responsibility for: Administrating the Electronic Referral System, receiving referral letters, email referrals, and external and internal Consultant referrals, maintaining out-patient appointment waiting lists, using judgement and initiative to scheduling out-patient...

  • Administrator

    6 months ago


    Nottingham, United Kingdom 2fawcett Recruitment Full time

    Role: Administrator Location: Colwick **Salary**: £24,000 Type: Permanent 2fawcett are recruiting for a Sales Administrator to join our client in Colwick, on a full-time, permanent basis. **The Role & Responsibilities of the Administrator**: - Inputting orders onto the system - Raising orders with the warehouse for them to pick ready for delivery -...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying. with a vision of working together to be the best for patients, the Radiology Administrator will be will be required to work flexibly across all areas of the Radiology Directorate. To provide...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying. With a vision of working together to be the best for patients, the Radiology Administrator will be will be required to work flexibly across all areas of the Radiology Directorate. To provide...

  • Administrator

    6 months ago


    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    An exciting opportunity has opened up within Respiratory Medicine as a Sleep and Complex Ventilation Administrator to support provision of comprehensive administration required for the service. We are looking for an enthusiastic team player who has an excellent eye for detail and a willingness to learn about all things RTT and take an active role in managing...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    The post holder will be required to work mainly at City campus and take responsibility for: Administration of the Electronic Patient Administration System, receiving referral in various formats and maintaining partial booking and out-patient appointment waiting lists, using judgement and initiative to scheduling out-patient appointments in accordance with...

  • Spa Administrator

    5 months ago


    Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

    Responsible for all aspects of secretarial and administrative support provided to the IDD Single Point of Access Team. To respect and maintain confidentiality and possess a flexible working approach To provide a high quality efficient secretarial and administrative support to the SPA team. To be responsible for processing all incoming referrals to the SPA....


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    In addition to the information below, please refer to the role job description provided. The post holder will be required to work mainly at City campus and take responsibility for: Administrating the Electronic Patient Administration System, receiving referral in various formats and maintaining out-patient appointment waiting lists, using judgement and...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    An excellent opportunity has arisen for a Radiology Administrator role to join our busy Administrative and Clerical team in the Radiology Department at NUH. We require an enthusiastic and conscientious team player with excellent communication skills who will need to be well motivated and reliable. It post holder must demonstrate excellent communication...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    An excellent opportunity has arisen for a Radiology Administrator role to join our busy Administrative and Clerical team in the CT Radiology Department at NUH. We will require an enthusiastic and conscientious team player with excellent communication skills who will need to be well motivated and reliable. It will be essential that the post holder can...


  • Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    An excellent opportunity has arisen for a Radiology Administrator role to join our busy Administrative and Clerical team in the Ultrasound Radiology Department at NUH. We will require an enthusiastic and conscientious team player with excellent communication skills who will need to be well motivated and reliable. It will be essential that the post holder can...

  • Administrator

    6 months ago


    Nottingham, United Kingdom XMA Full time

    **JOB TITLE**: Administrator **SALARY**: £22,000 **BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Medicash, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.** **LOCATION: Nottingham with two days a week working from...


  • Nottingham, United Kingdom Tudor House Medical Practice Full time

    The following are the core responsibilities of the Medical Secretary/Senior Admin. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Typing letters, reports and associated documentation as required b. Liaising with external agencies such as hospitals and community...


  • Nottingham, United Kingdom High Green Medical Practice Full time

    The role of the Medical Administrator & Secretary is to provide a high quality, professional secretarial and administrative support to the Practice. Part of your role will be to assist and direct patient in accessing the appropriate service or healthcare in a courteous, efficient, and effective manner both in person and on the telephone Job responsibilities:...