Customer Service Advisor
2 weeks ago
**Company Intro**
**Established in 1985 & being an early adopter of ecommerce in 2006, Kiddies Kingdom has grown to be the UK's No1 Online Baby & Nursery specialist. Still a very much family owned business, we are big enough to cope but small enough to care. We don’t just want to offer our staff jobs, but careers. Why not join us and play your part in making Kiddies Kingdom the nations ‘go to point’ for baby shopping**
**Job Purpose & Spec**
- **Ensuring a great customer experience is delivered at every touch point.**
- **Taking calls from customers, taking Ownership of the call**
- **Raising support tickets to enable tracking and resolution of the customer request**
- **Investigating and resolving customer complaints then closing support ticket**
- **Maintaining and updating the CRM database and customer service databases**
- **Escalating inquiries to the appropriate team, when necessary**
- **Checking product or service availability**
**Assisting customers with registration or account creation**
- **Passing customer feedback onto the product or sales team to improve the organisation’s offerings**
- **Raising claims with couriers for lost or damaged packages**
- **Raising refund requests**
- **Process cancellations**
**Person Specification/Skills**
- **Good Customer Service Skills**
- **Ability to develop and maintain good relationships at all levels**
- **Driven to deliver performance and results**
- **Customer focused**
- **Open minded and able to embrace and influence change**
- **Excellent oral and written communication skills**
- **Planning and organizing skills**
- **Initiative and decisiveness**
- **Able to work under pressure and to tight deadlines**
**Staff Benefits**
- **On Site Parking**
- **Staff & Family & Friends Discounts**
- **Company Events & Outings**
**Working Pattern**
- **Long Term Permanent role**
- **Monday - Friday**
**Shift Options**
- **Full Shift (9pm-5:30pm) - 1 hour break**
**37.5 Hours per week**
**Job Types: Full-time, Permanent**
**Rate of pay: £9.50 per hour**
**Job Types**: Full-time, Permanent
**Salary**: £9.50 per hour
**Benefits**:
- Company events
- Company pension
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Quarterly bonus
Work Location: One location
-
Customer Services Representatives
4 weeks ago
Dewsbury, United Kingdom Concept Recruitment Group Full timePosted 22/03/24Reference Number: SwBE2902 **Location**: Dewsbury **Contract**: Temporary **Salary**: £12 ph **Industry**: Customer Services Customer Services Representative - DEWSBURY £12 per hour = 9am to 5pm Monday to Friday PERMANENT ROLE - full time On behalf of Our Client - we are looking for 2 Inbound Customer Services Representatives for a...
-
Customer Services Representatives
3 weeks ago
Dewsbury, United Kingdom Concept Recruitment Group Ltd Full timeCustomer Services Representative - DEWSBURY£12 per hour = 9am to 5pm Monday to FridayPERMANENT ROLE - full timeOn behalf of Our Client - we are looking for 2 Inbound Customer Services Representatives for a Ecommerce support role based in Central Dewsbury.GENERAL REQUIREMENTS ; To assist with inbound sales queries, on telephone and email etc, to manage sales...
-
Customer Services Representatives
4 weeks ago
Dewsbury, United Kingdom Concept Recruitment Group Ltd Full timeCustomer Services Representative - DEWSBURY £12 per hour = 9am to 5pm Monday to Friday PERMANENT ROLE - full time On behalf of Our Client - we are looking for 2 Inbound Customer Services Representatives for a Ecommerce support role based in Central Dewsbury. GENERAL REQUIREMENTS ; To assist with inbound sales queries, on telephone and email etc, to...
-
Customer Services Representatives
3 weeks ago
Dewsbury, United Kingdom Concept Recruitment Group Ltd Full timeCustomer Services Representative - DEWSBURY£12 per hour = 9am to 5pm Monday to FridayPERMANENT ROLE - full timeOn behalf of Our Client - we are looking for 2 Inbound Customer Services Representatives for a Ecommerce support role based in Central Dewsbury.GENERAL REQUIREMENTS ; To assist with inbound sales queries, on telephone and email etc, to manage sales...
-
Customer Service Administrator
4 weeks ago
Dewsbury, United Kingdom Affinity Search and Selection Limited Full time**Role**: Customer Service Administrator (Courier) **Location**: Dewsbury **Salary**: £19,500 - £23,000 per annum **Hours**: Monday - Friday 9am - 6pm (Weekend work on a rota, paid at time and a half) Our client is currently looking to recruit a Customer Service Administrator to join their team based in Dewsbury. Our client’s goal is to supply the...
-
Inbound Customer Services Representatives
3 weeks ago
Dewsbury, United Kingdom Concept Recruitment Group Ltd Full timeInbound Customer Services Representative - Ecommerce - DEWSBURY£12 per hour = 9am to 5pm Monday to FridayPERMANENT ROLE - full timeOn behalf of Our Client - we are looking for 3 Inbound Customer Services Representatives for a basic ecommerce support role based in Central Dewsbury.GENERAL REQUIREMENTS ; To assist with inbound sales queries, on telephone and...
-
Inbound Customer Services Representatives
3 weeks ago
Dewsbury, United Kingdom Concept Recruitment Group Ltd Full timeInbound Customer Services Representative - Ecommerce - DEWSBURY£12 per hour = 9am to 5pm Monday to FridayPERMANENT ROLE - full timeOn behalf of Our Client - we are looking for 3 Inbound Customer Services Representatives for a basic ecommerce support role based in Central Dewsbury.GENERAL REQUIREMENTS ; To assist with inbound sales queries, on telephone and...
-
Human Resources Advisor
7 days ago
Dewsbury, United Kingdom Nicholson Hird Full timeWe proudly represent a prestigious, multinational manufacturing organisation in their appointment of a Human Resources Advisor The HR Advisor will provide a professional generalist Human Resources service to an established West Yorkshire based manufacturing facility, offering advice, information and support, and covering all manner of HR accountabilities...
-
Human Resources Advisor
6 days ago
Dewsbury, United Kingdom Nicholson Hird Full timeWe proudly represent a prestigious, multinational manufacturing organisation in their appointment of a Human Resources AdvisorThe HR Advisor will provide a professional generalist Human Resources service to an established West Yorkshire based manufacturing facility, offering advice, information and support, and covering all manner of HR accountabilities...
-
Human Resources Advisor
3 days ago
Dewsbury, United Kingdom Nicholson Hird Full timeWe proudly represent a prestigious, multinational manufacturing organisation in their appointment of a Human Resources Advisor The HR Advisor will provide a professional generalist Human Resources service to an established West Yorkshire based manufacturing facility, offering advice, information and support, and covering all manner of HR accountabilities...
-
Customer Service Administrator
4 weeks ago
Dewsbury, United Kingdom Affinity Search and Selection Limited Full time**Role**: Customer Service Administrator (Public/Trade) **Location**: Dewsbury **Salary**: £19,500 - £23,000 per annum **Hours**: Monday - Friday 9am - 6pm (Weekend work on a rota, paid at time and a half) Our client is currently looking to recruit a Customer Service Administrator to join their team based in Dewsbury. Our client’s goal is to supply...
-
Customer Service Advisor
2 weeks ago
Dewsbury, West Yorkshire, United Kingdom Ibstock PLC Full timeWE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we...
-
Customer Services
7 days ago
Dewsbury, United Kingdom The Sofa Shop Group Full time_**YOU MUST HAVE 12 MONTHS OF PREVIOUS EXPERIENCE DEALING WITH CUSTOMERS TO APPLY FOR THIS POSITION. PLEASE DO NOT APPLY IF YOU DO NOT HAVE THIS EXPERIENCE. YOUR APPLICATION WILL NOT BE CONSIDERED.**_ The Sofa Shop is a Recliner & Cinema Sofa retailer based in Dewsbury, West Yorkshire. We have a 5000 sq ft showroom, a substantial warehouse, an in-house...
-
Service Coordinator
4 weeks ago
Dewsbury, United Kingdom Futures Manufacturing Full timeOur client, an established manufacturer based near Leeds, are looking for a Service Coordinator to work in their busy Service Department. As part of this role you will support various internal teams in their day to day work, assist customers with queriesand schedule work for the engineers in the field. The role would suit someone who can work in a fast paced...
-
Customer Services Representatives
1 week ago
Dewsbury, West Yorkshire, United Kingdom Concept Recruitment Group Ltd Full timeCustomer Services Representative - DEWSBURY £12 per hour = 9am to 5pm Monday to Friday PERMANENT ROLE - full time On behalf of Our Client - we are looking for 3 Inbound Customer Services Representatives for a Ecommerce support role based in Central Dewsbury. GENERAL REQUIREMENTS ; To assist with inbound sales queries, on telephone and email etc, to...
-
Estate Agent
4 weeks ago
Dewsbury, United Kingdom William H Brown Full timeWe’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator**to complement our fantastic residential sales team in Dewsbury. **What’s in it for you as our Estate Agent ?**: - Industry leading **training and development**: - Demonstrable **career** ladder - **Supportive** and rewarding environment - Compete for top...
-
Service Colleague
3 weeks ago
Dewsbury, United Kingdom Asda Full timeService Colleague - Dewsbury Job TitleService ColleagueLocationDewsburyEmployment TypePart timeContract TypePermanentShift PatternWork Shift: AfternoonsHours per Week20Pay Rate£11.44CategoryRetail Hourly Colleagues, Sales StaffClosing Date7 May 2024 Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of...
-
Funeral Service Operative
4 weeks ago
Dewsbury, United Kingdom Eric F Box Funeral Directors Full time**About us** Eric F Box Funeral Directors is a small business in West Yorkshire. We are professional, challenging, rewarding, and our goal is to celebrate remarkable lives with memorable funerals. Our work environment includes: - Modern office setting - Relaxed atmosphere - On-the-job training **Job Types**: Full-time, Permanent **Salary**:...
-
Head of Digital Support Services
4 weeks ago
Dewsbury, United Kingdom Mid Yorkshire Hospitals NHS Trust Full timeThe successful applicant will have extensive experience of leadership in an operational management role and will be able to work to an exceptional level in a fast-paced challenging environment, with the confidence to engage with our most senior leaders and executive directors. If you have demonstrable leadership and development skills and significant...
-
Food Service Assistant
4 weeks ago
Dewsbury, United Kingdom The hot potato company Full time**About us** We are professional and agile. Our food trailer role includes: - Food preparations - Serving food - taking orders Job includes talking to customers taking down their orders and preparing the food accoordingly. be able to follow instructions experinced preferred but can be trained as well Schedule: - 8 hour shift - Every weekend - Monday...