Customer Service Administrator

1 month ago


Dewsbury, United Kingdom Affinity Search and Selection Limited Full time

**Role**: Customer Service Administrator (Courier)

**Location**: Dewsbury

**Salary**: £19,500 - £23,000 per annum

**Hours**: Monday - Friday 9am - 6pm

(Weekend work on a rota, paid at time and a half)

Our client is currently looking to recruit a Customer Service Administrator to join their team based in Dewsbury.

Our client’s goal is to supply the best products with a service that is second to none.

There company is built on a firm foundation of knowledge, and ever developing quality product base and exceptional service to match.

They realise there is a place for robust performing products not just the cheapest, this is a fast-paced environment where no two days are the same, they have a solution for everyone’s security needs, where they take security to a different level.

**About the Customer Service Administrator**:
As Customer Service Administrator you will deal with inbound enquiries from consumer and B2B customers and work accurately and efficiently to resolve issues quickly and professionally.

You will lead by example by being able to remain focused in a fast-paced high communication volume capacity environment.
- To promptly resolve customer delivery enquiries this will include liaison with the courier or warehouse where necessary
- Working closely with courier companies to ensure parcels reach customers successfully
- Handling returned orders
- Handling returns to customers
- Handling credit requests from 3rd party couriers
- Handling general enquiries that come in, in relation to the progress of their orders
- Independent workload management whilst being adaptable to the needs of the business
- Complaint management
- To work within a team and assist Customer Service colleagues/Customer Services Manager as required

**The successful Customer Service Administrator will have the following**:

- Knowledge of Microsoft Packages
- Excellent inter-personal, verbal and written communication skills
- Ability to prioritise, multi-task and take corrective action
- Attention to detail and a high level of accuracy
- Experience of liaising with other departments e.g. finance, operations, field sales.
- Working with a SOP/Customer Relationship Management Package and stock systems to effectively deal with technical queries
- Experience working with Locks, PVC Windows and Doors would be advantageous, however isn’t essential.



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