Experienced Customer Service Advisor

3 weeks ago


Dewsbury, United Kingdom The Sofa Shop Group Full time

Are you an experienced customer **service professional? Are you passionate about providing top-notch assistance to customers? If so, we have an exciting opportunity for you to join our team as a **Customer Service Advisor.
- Company: The Sofa Shop
- Location: Dewsbury WF12 9HU, United Kingdom
- Position: Customer Service Advisor
- Employment Type: Full-time
- **Responsibilities**:_
- Provide exceptional customer service by actively listening to customer needs and addressing their concerns in a professional and efficient manner.
- Resolve customer complaints and issues with empathy and a focus on achieving customer satisfaction.
- Offer product information, technical support, and troubleshooting assistance to customers.
- Maintain accurate and detailed records of customer interactions in our customer relationship management (CRM) system.
- Collaborate with cross-functional teams to ensure timely resolution of complex customer problems.
- Continuously update product knowledge, company policies, and procedures to better serve customers.
- Identify opportunities for process improvements to enhance the overall customer experience.
- **Requirements**:_
- Proven experience in a customer service role, preferably in an English-speaking environment.
- Outstanding communication skills with the ability to convey information clearly and effectively.
- Strong problem-solving abilities and the capacity to think quickly on your feet.
- Ability to thrive in a fast-paced, team-oriented environment.
- Proficiency in using customer service software and familiarity with CRM systems.
- Flexibility to work in shifts, including evenings, weekends, and holidays.

Ability to commute/relocate:

- Dewsbury: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)



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