Service Coordinator

2 weeks ago

Dewsbury, United Kingdom Futures Manufacturing Full time

Our client, an established manufacturer based near Leeds, are looking for a Service Coordinator to work in their busy Service Department. As part of this role you will support various internal teams in their day to day work, assist customers with queriesand schedule work for the engineers in the field. The role would suit someone who can work in a fast paced environment, has an excellent telephone manner, good IT skills and prior experience in a operational support role for a manufacturing or engineeringbusiness

**Service Coordinator - Main Duties and Responsibilities -**Service Coordinator, Engineer Scheduler, Operations Coordinator. Installation, Engineering, Manufacturing
- Booking in service, installation and maintenance jobs, breakdown visits and any additional work as required
- Scheduling engineers site visits and dealing with customer queries regarding outstanding jobs
- To liaise with customers both verbally and in writing with regard to engineer’s site visits
- To make and take calls to and from engineers with queries / requests etc.
- General record keeping relating to work scheduled
- To deal with customer queries regarding work performed on site
- Processing of orders for spare parts as required
- To advise engineers of their workload
- To keep Administration Manager / internal team and systems updated
- To ensure customer correspondence is updated and accurate, including contract profiles and renewal letters
- To allocate and co-ordinate test equipment and to maintain records accordingly

**Service Coordinator - Personal Requirements -**Service Coordinator, Engineer Scheduler, Operations Coordinator. Installation, Engineering, Manufacturing
- Previous experience in a scheduling / service coordinator / operational resource planning type role
- SAP IT experience would be a benefit but not essential
- The ability and experience of working in a fast-paced commercial office environment
- Computer - including Word, Excel and Outlook

Service Coordinator, Engineer Scheduler, Operations Coordinator. Installation, Engineering, Manufacturing

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