Customer Services

3 weeks ago


Dewsbury, United Kingdom The Sofa Shop Group Full time

_**YOU MUST HAVE 12 MONTHS OF PREVIOUS EXPERIENCE DEALING WITH CUSTOMERS TO APPLY FOR THIS POSITION. PLEASE DO NOT APPLY IF YOU DO NOT HAVE THIS EXPERIENCE. YOUR APPLICATION WILL NOT BE CONSIDERED.**_

The Sofa Shop is a Recliner & Cinema Sofa retailer based in Dewsbury, West Yorkshire.

We have a 5000 sq ft showroom, a substantial warehouse, an in-house logistics operation, an in-house marketing team, and a very active e-commerce presence.

Established in 2020, we have worked tremendously hard to build and maintain a trusted and lasting brand. The reputation we have amassed with great care for our clients, their expectations, and emotions; in particular, whilst they are handling their decision to acquire a sofa to stay with them for years to come.

As part of our continued growth plans, we are looking for an exceptional individual to join our team.

** Integrity**

** Initiative**

** Considerate**

** Professionalism**

** Organisation**

** Intelligence**

** Energy**

** Technological averse**

Some of the non-exhaustive duties will be to:
** Attend the phones**

** Attend customers in the showroom**

** Reply to customers on messaging platforms**

** Co-ordinate deliveries and ensure customers are aware and available, and engaged with us**

** Ensure customer satisfaction**

** Reply to customers on messaging platforms**

** Ensure we are receiving reviews & images of feedback and replying**

** Deal with cancellations, refunds, returns, and complaints - ensuring customer satisfaction and mínimal loss**

** Ensure the stock is logged and always accurate**

** Record Sales data in management systems and record deliveries as being fulfilled**

** Ensure the e-commerce stores are always accurate**

** Create and execute ideas for Social Media and Websites**

** Take professional pictures and make professional videos**

** Provide assistance to the CEO & Marketing Manager as required**

Start Date**:Immediate**

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

Ability to commute/relocate:

- Dewsbury: reliably commute or plan to relocate before starting work (required)

Work Location: One location



  • Dewsbury, United Kingdom Concept Recruitment Group Full time

    Posted 07/03/24Reference Number: SwBE2902 **Location**: Dewsbury **Contract**: Temporary **Salary**: £12 ph **Industry**: Customer Services Customer Services Representative - DEWSBURY £12 per hour = 9am to 5pm Monday to Friday PERMANENT ROLE - full time On behalf of Our Client - we are looking for 3 Inbound Customer Services Representatives for a...


  • Dewsbury, United Kingdom Concept Recruitment Group Ltd Full time

    Customer Services Representative - DEWSBURY£12 per hour = 9am to 5pm Monday to FridayPERMANENT ROLE - full timeOn behalf of Our Client - we are looking for 2 Inbound Customer Services Representatives for a Ecommerce support role based in Central Dewsbury.GENERAL REQUIREMENTS ; To assist with inbound sales queries, on telephone and email etc, to manage sales...


  • Dewsbury, United Kingdom Kiddies Kingdom Ltd Full time

    **Company Intro** **Established in 1985 & being an early adopter of ecommerce in 2006, Kiddies Kingdom has grown to be the UK's No1 Online Baby & Nursery specialist. Still a very much family owned business, we are big enough to cope but small enough to care. We don’t just want to offer our staff jobs, but careers. Why not join us and play your part in...


  • Dewsbury, United Kingdom Concept Recruitment Group Ltd Full time

    Customer Services Representative - DEWSBURY£12 per hour = 9am to 5pm Monday to FridayPERMANENT ROLE - full timeOn behalf of Our Client - we are looking for 2 Inbound Customer Services Representatives for a Ecommerce support role based in Central Dewsbury.GENERAL REQUIREMENTS ; To assist with inbound sales queries, on telephone and email etc, to manage sales...


  • Dewsbury, United Kingdom HAYS Full time

    Customer Service | Housing | Dewsbury | Fixed Term Are you immediately available looking for a new role? I am working with a client in Dewsbury on a Fixed Term for 6 months to start as soon as possible. Housing experience is essential for this position. Your main duties will be:To provide a high quality advice and assistance service to tenants,...


  • Dewsbury, United Kingdom Integra People Full time

    We are currently recruiting for a **Customer Service Administrator** working in a busy E-Commerce Division in **Ravensthorpe WF13**. Working hours are **Monday-Friday 7am-3pm** paid at **£11.00 **per hour. With over time available after training at an increased rate. This role also includes one day a week working from home. For this role you will be...


  • Dewsbury, United Kingdom Reed Full time

    I am delighted to have been selected to recruit this pivotal role for my multi-national, award-winning client based in Dewsbury. The current Customer Service Manager is looking to move on (timescales to be agreed) and my client is looking to bring a suitable candidate in now to learn about the products, services, clients and then step into the management...


  • Dewsbury, United Kingdom The Sofa Shop Group Full time

    Are you an experienced customer **service professional? Are you passionate about providing top-notch assistance to customers? If so, we have an exciting opportunity for you to join our team as a **Customer Service Advisor. - Company: The Sofa Shop - Location: Dewsbury WF12 9HU, United Kingdom - Position: Customer Service Advisor - Employment Type:...


  • Dewsbury, United Kingdom Stafflex Education Full time

    **Salary**: Up to £25,000 - DOE **Hours**: Mon-Fri (Full Time Working Hours) **Location**: Dewsbury **Permanent role, Hybrid working.** This is a great opportunity for someone who wants to take ownership of their role and bring exciting new ideas to the fast-growing company. **Key Duties of the Customer Service Co-Ordinator**: - Recommend potential...


  • Dewsbury, United Kingdom Wickes Full time

    Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and...

  • Content Creation

    1 month ago


    Dewsbury, United Kingdom Fabworks Online Full time

    **Fabworks Online, have a new opportunity for Content Creation & Customer Service Voice of Fabworks.** Fabworks is an independent family-run fabric retailer with a strong legacy handling deadstock & surplus têxtile, that supports sustainability & repurposing têxtiles, with a physical & digital retail outlet to provide for the sewing & creative...


  • Dewsbury, United Kingdom William H Brown Dewsbury Full time

    Apprentice Duties: - Assist with incoming calls and make outbound calls to our vendor and prospective buyers - Recommend new properties to prospective buyers - Book viewings and home valuations - Support the team by providing administrative support Desired skills and personal qualities: - Communication skills - IT skills - Attention to detail -...


  • Dewsbury, United Kingdom French Selection Full time

    FRENCH SELECTION (FS)German Speaking Customer Service AdvisorLocation: DewsburySalary: up to £26,000 per annumRef: 4199CGTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4199CGThe company:A prestigious multi-award-winning manufacturing company with their offices in the Dewsbury area...


  • Dewsbury, United Kingdom French Selection Full time

    FRENCH SELECTION (FS)German Speaking Customer Service AdvisorLocation: DewsburySalary: up to £26,000 per annumRef: 4199CGTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4199CGThe company:A prestigious multi-award-winning manufacturing company with their offices in the Dewsbury area...


  • Dewsbury, United Kingdom French Selection UK Full time

    FRENCH SELECTION (FS)The information below covers the role requirements, expected candidate experience, and accompanying qualifications.German Speaking Customer Service AdvisorLocation: DewsburySalary: up to £26,000 per annumRef: 4199CGTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference:...


  • Dewsbury, United Kingdom Kiddies Kingdom Ltd Full time

    **Company Intro** **Established in 1985 & being an early adopter of ecommerce in 2006, Kiddies Kingdom has grown to be the UK's No1 Online Baby & Nursery specialist. Still a very much family owned business, we are big enough to cope but small enough to care. We don’t just want to offer our staff jobs, but careers. Why not join us and play your part in...


  • Dewsbury, United Kingdom Wilsons Underlays Ltd Full time

    In addition you will gain a variety of skills in several areas of the business, assisting transport, accounts, order processing and tasks as directed by the office manager, carrying out an array of administrative duties within the workplace. **Days**:5 Days Per Week Monday - Friday **Times**:8:30am - 5:30pm **Requirements**: A fantastic and exciting...


  • Dewsbury, United Kingdom CareerBliss Full time

    FRENCH SELECTION (FS)German Speaking Customer Service AdvisorLocation: DewsburySalary: up to £26,000 per annumRef: 4199CGTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4199CGThe company: A prestigious multi-award-winning manufacturing company with their offices in the Dewsbury area...


  • Dewsbury, United Kingdom Mee-go Limited Full time

    Mee-go Limited is a 12 year old business working in the Baby and Child market. We produce Car seats, Prams, and Bedding plus cosmetic items for sale business to business. More of an operations and some customer service role would best describe this position. We also handle our own social media content internally and are open to new ideas from within. Sage...


  • Dewsbury, United Kingdom French Selection UK Full time

    FRENCH SELECTION (FS)German Speaking Customer Service AdvisorConsidering making an application for this job Check all the details in this job description, and then click on Apply.Location: DewsburySalary: up to £26,000 per annumRef: 4199CGTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job...