Call Centre Customer Service Representative

2 days ago


Urmston, United Kingdom RedDot Full time

**Call Centre Customer Service Representative **- Membership Advisor
**Location**: Stretford
**Salary**:£19,760 to £21,560
**Shifts**: Rotational shift pattern between 8am - 8pm Monday - Friday and 9am - 5pm on Saturday and Sunday
**Contract**:Permanent Full, Time Position
This role is to work on behalf of a leading breakdown company. Our client is there for our customers wherever and whenever they need them, and they’re always ready for anything.
**This is the job**

This role will involve handling a high volume of inbound calls from new and existing members, answering general questions and queries.
**What will I be doing?**

Do you strive to learn new skills? Are you looking for an exciting new opportunity? As a Customer Advisor you will be at the front line of our business speaking with new and existing customers. You will ensure every customer is provided with the right level of information about new products and services available, allowing informed consumer decisions to be made. By having quality conversations, you will be able to demonstrate great customer service and a passion for treating all customers fairly

You’ll soon become an expert

You will be given excellent front-line training right from the word go from experienced members of the team.

As a Customer Advisor you will be required to work rotational shift patterns between 08:00 and 20:00 Monday - Friday and weekends from 09:00 - 17:00.
**What do I need?**

Excellent communication skills
Previous contact centre experience is desirable but not essential

Previous Computer experience desirable
Organisation and planning
Ability to work as part of a team
Persuasion and negotiating skills

Interested in knowing more? Simply click APPLY below.



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