IT Service Desk Apprentice

**Employer description:**

Travel Counsellors have been changing lives for over 26 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 1,800 global independent travel agents to run successful leisure and corporate travel businesses as partof a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.

**Overview**:
We're looking for passionate people who are truly excited about Technology and want to develop an exciting career at one of the biggest travel brands in the UK.

This 16 - 24 month programme is based at our Manchester Support Office and will form part of our Technology community, a group of ambitious Tech professionals dedicated to making our digital community even better.

You'll get a truly life changing experience that helps you establish yourself at a leading travel business with real-life experience working on projects and tasks that make a difference to our customers.

**Responsibilities**:

- Acts as the routine point of contact, receiving and handling requests for support, logging incidents and service requests.
- Responding to a broad range of service requests for support and fulfilling requests to enable a resolution.
- Take full ownership of issues and deliver an outstanding customer service by always being willing to find answers to all questions.
- Providing 1st line investigation and diagnosis and promptly dealing with unresolved issues.
- Providing technical support to our users both onsite and remotely.
- Research and seek solutions to problems and document findings in a timely and effective manner.
- To familiarise with and contribute to technology knowledge base and other information resources and take every opportunity to self-learn.
- Ensure all issues are logged on the call logging system and manage call to completion.
- Working with a suite of software’s including Microsoft Operating Systems Windows 7, 10 & 11, Microsoft Office 365, Microsoft Active Directory and Microsoft Azure.

**Skills & experience required**:

- Customer caring
- Communication
- Collaboration
- Resilience
- Digitally driven
- Self-Management

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Future prospects:**

There is potential to gain a full-time role on the Technical Service Desk once you have successfully completed the apprenticeship.

**Important information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.